Chloe Johnson
Centerville,GA
Summary
Dynamic Service Advisor with a proven track record in customer satisfaction, training, and workflow optimization. Known for enhancing team performance and streamlining service processes to deliver exceptional client experiences.
Overview
19
19
years of professional experience
Work History
Service Advisor
ALM
Macon, GA
07.2025 - Current
- Trained junior advisors on best practices in customer service and product knowledge for improved team performance.
- Streamlined workflow processes, reducing average turnaround time for service requests while maintaining quality standards.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
Service Advisor
Jeff Smith Ford
Byron, GA
02.2021 - 07.2025
- Provided expert guidance on service options, ensuring customer satisfaction and loyalty.
- Managed customer inquiries and complaints, fostering positive relationships through effective communication.
- Coordinated service appointments, optimizing scheduling for efficiency and customer convenience.
- Collaborated with technicians to assess vehicle issues and recommend appropriate solutions.
- Developed comprehensive service reports, detailing maintenance history and future recommendations for clients.
- Analyzed customer feedback to identify trends, driving improvements in services offered and overall experience.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Warranty Administrator
Jeff Smith
Byron, GA
11.2019 - 02.2021
- Processed warranty claims efficiently, ensuring compliance with company policies and industry standards.
- Maintained comprehensive records of warranty transactions to support accurate reporting and analysis.
- Collaborated with cross-functional teams to resolve customer inquiries regarding warranty coverage and claims status.
- Trained new staff on warranty procedures, enhancing team performance and service quality.
- Developed streamlined workflows for claim processing, reducing turnaround time and improving customer satisfaction.
- Analyzed trends in warranty claims data to identify areas for improvement in product offerings and service protocols.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Implemented feedback mechanisms from customers to refine processes and drive continuous improvement in service delivery.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
Receptionist
Jeff Smith Kia
Perry, GA
08.2018 - 10.2019
- Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
- Coordinated communication between departments to enhance workflow efficiency and customer satisfaction.
- Trained new staff on reception protocols, fostering a knowledgeable team environment.
- Developed and maintained filing systems for customer records, improving data retrieval processes.
- Handled incoming calls and inquiries, providing accurate information and directing customers appropriately.
- Implemented process improvements for appointment management, reducing wait times for clients.
- Assisted in inventory tracking of office supplies, optimizing resource availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Restaurant Waiter
Waffle House
Macon, GA
02.2007 - 11.2018
- Provided exceptional customer service by efficiently managing orders and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new waitstaff on menu items, service standards, and operational procedures.
- Streamlined table turnover processes, enhancing overall dining experience for guests.
- Maintained a clean and organized dining area to uphold health and safety standards.
- Actively resolved customer complaints to foster positive dining experiences and repeat business.
- Managed cash handling and payment processing accurately during busy shifts.
- Developed strong relationships with regular patrons to enhance loyalty and service quality.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
High School Diploma -
High School Diploma -
Westside High
Macon, GA05-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Handling customer complaints
Timeline
Service Advisor
ALM
07.2025 - Current
Service Advisor
Jeff Smith Ford
02.2021 - 07.2025
Warranty Administrator
Jeff Smith
11.2019 - 02.2021
Receptionist
Jeff Smith Kia
08.2018 - 10.2019
Restaurant Waiter
Waffle House
02.2007 - 11.2018
High School Diploma -
High School Diploma -
Westside High