Chloe Jones
Chicago,IL
Summary
Lifelong tech enthusiast with a deep-rooted passion for technology, first introduced to computers before age5. Actively engaged in exploring the latest advancements in today’s rapidly evolving tech landscape, driven by insatiable curiosity and a commitment to continuous learning. Dedicated to leveraging an extensive background and natural affinity for technology to build a fulfilling career in the field. Eager to contribute innovative ideas and a dynamic approach to the technology sector.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Urban Tech Academy
06.2022 - Current
- Knowledgeable in computer components, assembly, upgrades, and troubleshooting for desktops, laptops, printers, and peripherals
- Proficient in Windows and Linux installation, configuration, and troubleshooting, with a solid understanding of networking protocols, IP addressing, and basic problem-solving
- Experienced in data protection, malware prevention, user authentication, data backup, and recovery techniques
- Familiar with virtualization concepts and cloud computing fundamentals
- Skilled in remote support, systematic troubleshooting, and effective communication to ensure professionalism in IT interactions
Education
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CISCO IT Essentials
Chicago, IL07.2023
High School Diploma - undefined
Evergreen Park Community High School
Evergreen Park, IL05.2017
Skills
- Network security, troubleshooting, network management, and network design
- Introductory knowledge of C, C#, Swift, and Python
- Proficient in HTML and CSS
- Swift problem-solving skills for unexpected challenges
- Consistent quality control in order fulfillment
- Adaptable to changing processes and technology
- Accurate data entry into digital systems
- Software installation
- Microsoft outlook
- Technical support
- Technical troubleshooting
Timeline
IT Support Specialist
Urban Tech Academy
06.2022 - Current
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CISCO IT Essentials
High School Diploma - undefined
Evergreen Park Community High School
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