Chloe Jordan
Nacogdoches,TX
Summary
Results-driven Team Leader with a strong focus on customer service, health and safety compliance, and operational efficiency. Proven ability to train staff, manage inventory, and foster a positive work environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Team Leader
Pojo coffee shop
Springtown, Pennsylvania
01.2024 - 07.2026
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Fostered a positive work environment that encouraged collaboration and enhanced team morale.
- Trained new staff on customer service and coffee-making techniques to enhance operational efficiency.
- Managed inventory levels and restocked supplies to ensure uninterrupted service.
- Maintained cleanliness and organization of coffee shop environment for optimal customer experience.
- Implemented health and safety protocols for food handling and equipment use, ensuring compliance and safeguarding customer well-being.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints effectively, ensuring high levels of customer satisfaction and loyalty.
Education
High School Diploma -
Springtown High School
Springtown, TX05-2026
Skills
- Customer service
- Inventory management
- Health and safety compliance
- Workflow monitoring
- Employee training
- Team supervision
- Employee motivation
- Operational leadership
- Positive reinforcement
- Operational efficiency
Certification
- food license
Timeline
Team Leader
Pojo coffee shop
01.2024 - 07.2026
High School Diploma -
Springtown High School