Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Chloe Kouame

Goodyear,USA

Summary

Motivated Service leader with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling items properly. A strong leader and problem solver that promotes organizational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Wingstop
08.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Owner

CK Glisten
02.2019 - Current
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Sales & Order tracking
  • Money reconciliation (Cash, Paypal, Zelle, & other cash apps)

Behavioral Health Technician

Arizona Crown Royal
09.2022 - 01.2023


  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.

Shift Leader

Krispy Kreme Donuts
10.2020 - 07.2022


  • Handled customer concerns or complaints with professionalism, addressing issues promptly and providing appropriate solutions that resulted in high levels of customer satisfaction.
  • Supported store operations during peak times by stepping into other roles such as cashier or display organizer whenever required.
  • Employee of the month February 2021
  • Collaborated with team members to maintain a clean and organized workspace, ensuring adherence to food safety regulations.
  • Maintained inventory levels of decorating supplies, understanding when restocking was necessary to avoid delays in production.

Education

Associate of Arts - Business Management

University of Phoenix-Online Campus
Phoenix, AZ
05-2026

High school diploma -

Desert Edge High School
Goodyear, AZ
05.2022

Skills

  • Team Player
  • Honest and Dependable
  • Customer driven
  • Pays attention to details
  • Communicates effectively
  • Time Management
  • Cost analysis and savings
  • Focused on the goal
  • Marketing
  • Upselling
  • Serving
  • Sales Management
  • Behavioral Health
  • Group Therapy
  • Behavioral Therapy
  • Addiction Counseling
  • Food safety and sanitation
  • Training and development background
  • Sales forecasting
  • Vendor relationship management
  • Customer retention
  • Training and development skill

Additional Information

CPR & First Aid, Fingerprints, Article 9, DCW 1, DCW 2 APD & DD, Food Handlers

Certification

~ Manager Food Handlers Card

~ CPR & First Aid Trained



Timeline

Assistant General Manager

Wingstop
08.2023 - Current

Behavioral Health Technician

Arizona Crown Royal
09.2022 - 01.2023

Shift Leader

Krispy Kreme Donuts
10.2020 - 07.2022

Owner

CK Glisten
02.2019 - Current

Associate of Arts - Business Management

University of Phoenix-Online Campus

High school diploma -

Desert Edge High School

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Chloe Kouame