Chloe Lange
Omaha,NE
Summary
Recent high school graduate with a passion for leading, training and helping others. Adept in complaint resolution and computer proficiency. Skillfully managed high-volume customer interactions, ensuring satisfaction and maintaining professionalism. Excelled in training peers and adapting to policy changes, demonstrating outstanding communication and critical thinking skills. Collaborative leader with dedication to partnering with others to promote engaged, empowering work/organization culture.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
AMC Theaters
10.2023 - Current
- Handled customer requests at the concession stand while maintaining AMCs standards of professionalism.
- Handled customer needs calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high customer volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering high quality service and attention to customers.
- Managed the job of two to three staff members alone during times of staff shortages
Stafford High School Hospitality Team Volunteer
Stafford High School
01.2021 - 05.2023
- Volunteered for various events that were sponsored by the Stafford High School Hospitality Department to serve the Stafford Community.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Assisted with the preparation, cooking and serving of food during events.
Education
High School Diploma -
Westside High School
Omaha, NE05.2024
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Telephone Etiquette
- Complaint Handling
- Problem Resolution
- Complaint resolution
- Computer Proficiency
- Active Listening
- Building rapport
- Critical Thinking
Timeline
Customer Service Specialist
AMC Theaters
10.2023 - Current
Stafford High School Hospitality Team Volunteer
Stafford High School
01.2021 - 05.2023
High School Diploma -
Westside High School
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