Chloe Lappen
Appleton,WI
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Oshkosh Area School District
11.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented classroom management techniques to maintain positive learning environment.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Research Assistant
Voluntary Work
02.2024 - Current
- Assisted Professor(s) by collecting and organizing research material and literature.
- Researching alongside two separate teams regarding religious and racial identity, specifically, how they are shaped by the information processing systems within our psyche.
- Trained and supervised other researchers in meetings and educational settings.
- Participated in research projects by investigating and writing about psychological mechanisms.
- Coordinated and managed research meetings, presentations, and writing style.
Beverage Cart Girl/Lead Bartender
Countryside Golf Club
05.2021 - Current
- Offered product samples, answered questions and helped customers find items.
- Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
- Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
- Provided attentive service and proactively assessed guest needs.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Receptionist
The Cutting Edge Salon & Spa
05.2018 - 05.2021
- Restocked supplies and submitted purchase orders
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ10-2025
Bachelor of Arts - Psychology
University of Wisconsin La Crosse
12.2023
Skills
- Time Management
- Multitasking Abilities
- Detail Oriented
- Organized
- Reliabile
- Research Paper Writing
- Data Analysis
- Document Management
- Literature reviews
- Research and publication
- Teamwork and Collaboration
- Microsoft Office
Accomplishments
- Presented research material at UWL October, 25th 2024.
- Presenting Religious Identity Development research at the APA Conference, 2025.
Certification
Human Rights Certificate
Timeline
Substitute Teacher, K-12
Oshkosh Area School District
11.2024 - Current
Research Assistant
Voluntary Work
02.2024 - Current
Beverage Cart Girl/Lead Bartender
Countryside Golf Club
05.2021 - Current
Receptionist
The Cutting Edge Salon & Spa
05.2018 - 05.2021
Bachelor of Arts - Psychology
University of Wisconsin La Crosse
Master of Science - Psychology
Grand Canyon University
Similar Profiles
Sharon StewardSharon Steward
Assistant Kitchen Supervisor at Oshkosh Area School DistrictAssistant Kitchen Supervisor at Oshkosh Area School District
Carree PeerenboomCarree Peerenboom
Educator at Oshkosh Area School DistrictEducator at Oshkosh Area School District
Tyler DemenyTyler Demeny
First Grade Teacher, Fourth Grade Teacher at Oshkosh Area School DistrictFirst Grade Teacher, Fourth Grade Teacher at Oshkosh Area School District
STEVEN TIMMERSTEVEN TIMMER
Substitute Teacher, K-12 at Oshkosh Area School DistrictSubstitute Teacher, K-12 at Oshkosh Area School District
Jeremy WrightJeremy Wright
Team Lead/Machine Operator/Packaging at AppricityTeam Lead/Machine Operator/Packaging at Appricity