Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chloe Lappen

Appleton,WI

Summary

Thanks for your time! I am a passionate and committed individual, consistently delivering high-quality results in any role I take on. Additionally, excellent communication skills and a deep respect for teamwork are at the core of professional values. I am unique because of my unrelenting dedication and ability to manage multiple tasks with an unwavering positive attitude. Whatever I am doing, I believe it is not just a job, but a purpose. With a wholehearted approach, I believe I can make a significant difference in any team or project!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

Oshkosh Area School District
11.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Research Assistant

Voluntary Work
02.2024 - Current
  • Assisted Professor(s) by collecting and organizing research material and literature.
  • Researching alongside two separate teams regarding religious and racial identity, specifically, how they are shaped by the information processing systems within our psyche.
  • Trained and supervised other researchers in meetings and educational settings.
  • Participated in research projects by investigating and writing about psychological mechanisms.
  • Coordinated and managed research meetings, presentations, and writing style.

Beverage Cart Girl/Lead Bartender

Countryside Golf Club
05.2021 - Current
  • Offered product samples, answered questions and helped customers find items.
  • Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
  • Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
  • Provided attentive service and proactively assessed guest needs.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Receptionist

The Cutting Edge Salon & Spa
05.2018 - 05.2021
  • Restocked supplies and submitted purchase orders
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
10-2025

Bachelor of Arts - Psychology

University of Wisconsin La Crosse
12.2023

Skills

  • Time Management
  • Multitasking Abilities
  • Detail Oriented
  • Organized
  • Reliabile
  • Research Paper Writing
  • Data Analysis
  • Document Management
  • Literature reviews
  • Research and publication
  • Teamwork and Collaboration
  • Microsoft Office

Accomplishments

  • Presented research material at UWL October, 25th 2024.
  • Presenting Religious Identity Development research at the APA Conference, 2025.

Certification

Human Rights Certificate

Timeline

Substitute Teacher, K-12

Oshkosh Area School District
11.2024 - Current

Research Assistant

Voluntary Work
02.2024 - Current

Beverage Cart Girl/Lead Bartender

Countryside Golf Club
05.2021 - Current

Receptionist

The Cutting Edge Salon & Spa
05.2018 - 05.2021

Bachelor of Arts - Psychology

University of Wisconsin La Crosse

Master of Science - Psychology

Grand Canyon University

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Chloe Lappen