Brittney Covey
Hillsboro,TX
Summary
Dedicated Administrative Professional with expertise in supporting executive leadership and managing complex tasks in fast-paced environments. Demonstrates strong organizational skills and effective collaboration to address evolving business needs. Proficient in calendar management and communication, enhancing office operations and providing exceptional executive support.
Overview
1
1
Certification
11
11
years of professional experience
Work History
SUBSTITUTE TEACHER, K-12
Hillsboro ISD
Hillsboro, Texas
03.2026 - Current
- Developed innovative activities that increased student participation and engagement in class discussions.
- Applied effective classroom management techniques to foster a safe and conducive learning environment.
- Employed various instructional strategies such as lectures, demonstrations, multimedia presentations and hands-on activities.
- Utilized effective communication skills when working with colleagues, administrators and families.
- Implemented best practices when it comes to classroom safety procedures during emergency situations.
- Maintained precise records of student attendance, behavior, and assessment data to support individualized instruction.
DISPATCHER
Classic Towing & Recovery
West, TX
08.2023 - Current
- Handled incoming calls to assist customers with inquiries
- Ensured delivery met estimated time of arrival expectations
- Resolved conflicts between customers and service representatives
- Calculated prices for services to ensure accurate billing
- Maintained professional communication with customers and insurance companies to facilitate clear information exchange.
Coodinator
Kids Space
Hillsboro, TX
06.2026 - 09.2026
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated daily schedules and calendar changes across teams and departments.
- Resolved customer complaints in a timely manner while upholding company standards.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Organized team events to promote a positive work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized records, files, and reports to support accurate office operations.
CASHIER
West ISD
West, TX
11.2025 - 01.2026
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Provided friendly customer service, enhancing customer experience and fostering positive interactions.
- Restocked shelves to maintain an organized display area.
- Cultivated strong customer relationships, contributing to increased satisfaction and loyalty.
ADMINISTRATIVE ASSISTANT TO THE PRESIDENT
Hill College
Hillsboro, TX
08.2025 - 10.2025
- Organized high-level meetings with precision and professionalism, coordinating logistics for attendees both in-person and remotely.
- Showcased professionalism and a positive attitude, fostering strong working relationships with colleagues and partners.
- Anticipated potential issues within schedule or workload proactively making adjustments as necessary for optimal results.
- Improved document organization allowing easy access to crucial files when needed.
- Demonstrated professionalism in all aspects of the role, maintaining a consistently positive attitude and fostering productive working relationships with colleagues and partners.
- Contributed to a positive work environment by serving as a reliable resource for colleagues seeking assistance or information related to the President's office.
- Coordinated employee engagement events, including team-building activities and holiday parties, enhancing team morale and collaboration.
- Prepared agendas for meetings and took minutes during sessions.
STUDENT SERVICE REPRESENTATIVE
FaSolutions
12.2015 - 12.2024
- Support students throughout academic processes.
- Manage accounts for Admission, Financial aid, Student accounts, IT, Continuing education, Student records.
- Coordinated materials for classes and office teams to ensure smooth operations.
- Onboarded students to online learning platform and trained on effective usage.
- Manage students accounts' on Colleague
- Configured and maintained VPN for secure remote access.
- Answered student inquiries via phone, chat, or email to provide timely support.
- Worked with several colleges such as Greenville tech, LIM college, Clemson University, and Spartanburg Community college.
- Worked remotely to assist students with their needs.
Education
MEDICAL BILLING AND CODING
Penn Foster
HIGH SCHOOL DIPLOMA -
Penn Foster
USSkills
- Customer support
- Parent and student communications
- Parent communication
- Instructional planning
- Organizational skills
- Classroom management
- Verbal communication
- Time management expertise
- Organizational effectiveness
- Time management
- Classroom management
Certification
Medical Billing and coding
LANGUAGES
English, Fluent
Timeline
Coodinator
Kids Space
06.2026 - 09.2026
SUBSTITUTE TEACHER, K-12
Hillsboro ISD
03.2026 - Current
CASHIER
West ISD
11.2025 - 01.2026
ADMINISTRATIVE ASSISTANT TO THE PRESIDENT
Hill College
08.2025 - 10.2025
DISPATCHER
Classic Towing & Recovery
08.2023 - Current
STUDENT SERVICE REPRESENTATIVE
FaSolutions
12.2015 - 12.2024
MEDICAL BILLING AND CODING
Penn Foster
HIGH SCHOOL DIPLOMA -
Penn Foster