Microsoft
Jennifer Tripp
Substitute Teacher
Lizella,GA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Substitute Teacher, K-12
Educational Substitute Staffing & Management (ESS)
Forsyth, GA
10.2022 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
IMPORT/EXPORT/TRANSLOAD SUPERVISOR
HWC LOGISTICS
06.2016 - 03.2019
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Prepared and submitted reports on import and export activity to management.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
ERS Dispatcher
GEICO
01.2013 - 05.2015
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated communications between thousands of customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Developed and implemented customer service policies and procedures.
Education
Associate of Applied Science -
Central Georgia Technical College
Macon, GA 06.2020 - 05.2022
High School Diploma -
Mary Persons High School
Forsyth, GA 08.2005 - 05.2009
Skills
Customer support
Analytical and Critical Thinking
Documentation skills and preparation
Teambuilding
MS Office
Adaptable
Relationship building and management
Group and individual instruction
Software
AWS
Certification
AWS Skills Center: Intro to Technology Training
Timeline
AWS Skills Center: Intro to Technology Training
02-2023
AWS Skills Center: Becoming a Cloud Practitioner
02-2023
Substitute Teacher, K-12
Educational Substitute Staffing & Management (ESS)
10.2022 - Current
Associate of Applied Science -
Central Georgia Technical College
06.2020 - 05.2022
IMPORT/EXPORT/TRANSLOAD SUPERVISOR
HWC LOGISTICS
06.2016 - 03.2019
ERS Dispatcher
GEICO
01.2013 - 05.2015
High School Diploma -
Mary Persons High School
08.2005 - 05.2009