Chloe Lawler
Bloomingdale,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Event Specialist
Kona Ice
Port Wentworth, GA
04.2024 - Current
- Greeted customers, answered menu questions and responded to complaints.
- Notified supervisor and peers of low product inventory and customer complaints.
- Utilized proper portion control to determine customers receive correct portion size.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Shift Leader
Barkshack
Bluffton, SC
10.2022 - Current
- Administered medications as prescribed by veterinarians for individual dogs.
- Supervised playtime between dogs to ensure positive socialization skills.
- Organized daily activities for the dogs, including playtime, walks, grooming, feeding, and naptime.
- Supervised staff to ensure that all dog-handling protocols were followed and that the facility was properly maintained.
Server
Boston's Restaurant
Pooler, GA
11.2023 - 03.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Shift Leader
Marcos's Pizza
Pooler, GA
12.2017 - 12.2023
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
Lead Host
Petsuitesinc
Covington, LA
06.2021 - 01.2022
- Trained new hosts on company policies, procedures, and customer service standards.
- Maintained accurate records of customer information, pet profiles, vaccination requirements, medications and other important notes.
- Walked dogs individually or in small groups for exercise purposes according to established protocols.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Education
Diploma -
South Effingham High School
Guyton, GA05.2019
Skills
- Adaptable and Flexible
- Cleanliness and Sanitation
- Medication Administration
- Customer Service
- Meal Preparation
- Animal Injury Evaluation
- Appointment Scheduling
Timeline
Event Specialist
Kona Ice
04.2024 - Current
Server
Boston's Restaurant
11.2023 - 03.2024
Shift Leader
Barkshack
10.2022 - Current
Lead Host
Petsuitesinc
06.2021 - 01.2022
Shift Leader
Marcos's Pizza
12.2017 - 12.2023
Diploma -
South Effingham High School