Chloe Long
Lee's Summit,MO
Summary
Proven track record in enhancing customer satisfaction and sales at Price Chopper, leveraging bakery equipment knowledge and exceptional customer service skills. Excelled in relationship building, ensuring cleanliness standards, and contributing to team success. Achieved significant repeat business through meticulous food preparation and customer engagement.
Overview
7
7
years of professional experience
Work History
Bakery Clerk
Price Chopper
937 NE Woods Chapel Road
05.2021 - 09.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Hostess
Jose Peppers
1667 NE Douglas St Lee's Summit MO 64086
01.2019 - 10.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Teacher's Assistant
Kidz Kabana
816 NW Commerce DR Lee's Summit MO 64064
09.2015 - 12.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Shared important information with students concerning upcoming assignments and tests.
Education
High School Diploma -
Blue Springs South High School
Blue Springs, MO05.2015
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Customer Satisfaction
- Punctual and Reliable
- Cleanliness standards
- Telephone Etiquette
- Customer inquiries
- Relationship Building
Timeline
Bakery Clerk
Price Chopper
05.2021 - 09.2022
Hostess
Jose Peppers
01.2019 - 10.2020
Teacher's Assistant
Kidz Kabana
09.2015 - 12.2018
High School Diploma -
Blue Springs South High School