Chloe Lovitt
Littleton,CO
Summary
Recent college Graduate analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. An active diligent worker since age 13 with an excellent work ethic as my most valued quality.
Seeking a professional career with an opportunity to grow.
Overview
9
9
years of professional experience
Work History
Hotel Receptionist/Front Desk Receptionist
Holiday Inn
08.2022 - 12.2022
- Implemented marketing and promotional initiatives to increase occupancy.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Monitored staff performance and provided feedback and guidance.
- Managed lost and found items to assist guests with retrieving belongings.
- Developed and maintained positive relationships with guests for satisfaction.
Restaurant Waitress
Silver Dollar Cowboy Steakhouse
05.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Associate
Wallmart
05.2021 - 08.2021
- Managed customer relations through communication and helpful interactions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Cashier/ Manager/Cook/Expo
Anthony's Pizza & Pasta
04.2014 - 08.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Cooked as the primary pizza cook on staff and expo when needed in case of no staffing
- Managed a full staff in weekends and on school night while in highschool
Professional Assistant/Private Caregiver
Double D Enterprises,LLC
11.2019 - 02.2020
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Developed and implemented strategies to streamline office operations.
- Updated database of contacts and resources for company-wide distribution.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Assisted CEO with medical Care while running the company in his absence
Education
Bachelor of Science - Political Science
University of Wyoming
Laramie, WY12.2022
Skills
- Staff Training
- Active Listening
- Senior Leadership Support
- Microsoft Excel
- Account Management
- Customer Relationship Management
- Critical Thinking
- Recordkeeping Strengths
- Office Equipment Proficiency
- Training Development Aptitude
- Closing Sales
- Research
Accomplishments
*coached special olympics for 4 years
Timeline
Hotel Receptionist/Front Desk Receptionist
Holiday Inn
08.2022 - 12.2022
Restaurant Waitress
Silver Dollar Cowboy Steakhouse
05.2022 - 08.2022
Associate
Wallmart
05.2021 - 08.2021
Professional Assistant/Private Caregiver
Double D Enterprises,LLC
11.2019 - 02.2020
Cashier/ Manager/Cook/Expo
Anthony's Pizza & Pasta
04.2014 - 08.2020
Bachelor of Science - Political Science
University of Wyoming
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