Chloe McKenzie
Lexington,KY
Summary
I am a proven leader and effective communicator, adept at fostering engagement and delivering memorable experiences at The Lexington Children's Museum. I excelled in event promotion and customer service, enhancing visitor satisfaction and participation. Certified in first aid, I significantly contributed to team management and student instruction, driving positive outcomes. I am optimistic and personable individual enthusiastic about meeting new people.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Visitor Service Specialist
The Lexington Children's Museum
08.2022 - Current
- Engaged guests with various floor programming and birthday party activities for maximum engagement, fun, and lasting memories.
- Regularly acted as manager on duty, including training new hires, handling money, and maintaining the team's optimized customer service
- Acted as camp councillor during summer or school year camps as needed
- Attended off site community events such as school fairs and STEM nights as a representative of the museum
- Facilitated STEM centered classes at local schools from kindergarten to fifth grade
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built personal relationships with guests to promote positive experiences.
Guest Services Associate
Frazier Kentucky History Museum
05.2021 - 07.2022
- Greeted and educated visitors, utilizing extensive knowledge of exhibits and topics pertaining to Kentucky’s history
- Conducted successful gift shop sales and trained other employees on profit reports and restock
- Assisted guests in coordinating tours on the Kentucky Bourbon Trail
- Promoted and sold memberships.
Server
Bellfonte Country Club
04.2018 - 07.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- · Worked as hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Teaching Assistant
Russell Middle School Orchestra
08.2017 - 05.2018
- Led discussion and practice sessions in small group, individual, and classroom settings.
- Copied and distributed classroom materials, including sheet music and assignments.
- Provided one on one learning instructions to students who require assistance.
- Maintained a calm classroom and facilitated individual practice in the absence of the orchestra director.
Education
Bachelor of Arts - History, Concentration in Humanities
University of Louisville
Louisville, KY05.2022
Skills
- First Aid Training
- Exceptional Communication, Teamwork, and Collaboration
- Cultural Sensitivity
- Event Promotion
- Customer Service
- Leadership and Team Management
- Student Engagement and Classroom Instruction
Certification
First Aid and AED Training
- Certified through the American Red Cross
Refrences
- Mindy Johnson, Director of Guest Services, Frazier History Museum
(502) 295-1945
- Drew Stowers, Orchestra Director, Russell Middle School
(606) 922-9022
- Brittany Barker, Clubhouse Manager, Bellefonte Country Club
(606) 324-2107
Timeline
Visitor Service Specialist
The Lexington Children's Museum
08.2022 - Current
Guest Services Associate
Frazier Kentucky History Museum
05.2021 - 07.2022
Server
Bellfonte Country Club
04.2018 - 07.2020
Teaching Assistant
Russell Middle School Orchestra
08.2017 - 05.2018
Bachelor of Arts - History, Concentration in Humanities
University of Louisville
First Aid and AED Training
- Certified through the American Red Cross
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