Chloe McLain
Pflugerville,TX
Summary
Motivated and adaptable professional with 6+ years of experience in healthcare operations, customer service, and client support. Skilled in data entry, scheduling, Microsoft Word, Excel, and workflow optimization. Known for strong communication, problem-solving, and the ability to build trusted relationships with clients and teams. Highly organized and detail-oriented, with experience in compliance, education, and guiding individuals toward personal goals. Open to opportunities in administration, financial services, insurance, and coaching.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Population Health Pharmacy Technician
StellusRx
04.2023 - Current
- Company Overview: Remote
- Built trusted client relationships through ongoing education, guidance, and problem resolution.
- Entered and managed sensitive health and insurance-related information with accuracy and confidentiality.
- Utilized Microsoft Excel to track patient health data and trends.
- Conducted outreach calls to support patient adherence and provide wellness education.
- Streamlined workflows to improve service efficiency and client satisfaction.
Pharmacy Technician
Walmart
El Campo, TX
05.2017 - 04.2023
- Company Overview: El Campo, TX
- Delivered high-quality customer service in a fast-paced healthcare and insurance environment.
- Assisted patients in understanding coverage, costs, and options for prescriptions.
- Performed accurate data entry, reporting, and scheduling.
- Used Microsoft Word and Excel to prepare documentation and maintain compliance records.
- Supported pharmacists in patient education, improving adherence and outcomes.
Sales Associate
Walmart
El Campo, TX
03.2015 - 05.2017
- Company Overview: El Campo, TX
- Educated customers on products, services, and value-based solutions.
- Processed financial transactions with accuracy while maintaining compliance with company policies.
- Built relationships to drive repeat business and exceed sales goals.
- Organized workflows and coordinated with team members to improve store efficiency.
Education
Diploma - undefined
El Campo High School
El Campo, TX01.2017
Skills
- Client Relationship Management & Customer Service
- Data Entry & Accuracy
- Scheduling & Calendar Management
- Microsoft Excel (spreadsheets, reporting, data tracking)
- Microsoft Word (documentation, formatting, professional correspondence)
- Sales Support & Insurance Compliance
- Wellness Coaching & Client Education
- Problem-Solving & Analytical Thinking
- Workflow Optimization
- HIPAA & Confidentiality Compliance
- Problem-solving skills
- Team collaboration
Certification
- PTCB Certified Pharmacy Technician
- Licensed Pharmacy Technician (Texas)
- Certified to Administer Vaccines
- CPR certified
Timeline
Population Health Pharmacy Technician
StellusRx
04.2023 - Current
Pharmacy Technician
Walmart
05.2017 - 04.2023
Sales Associate
Walmart
03.2015 - 05.2017
Diploma - undefined
El Campo High School