Chloe Mills
Washington,DC
Summary
Accomplished Digital Marketing Manager and Certified Server Trainer with a proven track record at Fogo De Chao, enhancing customer satisfaction and mastering POS system proficiency. Leveraged motivational leadership and effective SEO strategies to significantly improve online visibility. Known for exceptional time management and problem-solving skills, consistently driving successful team and project outcomes.
Overview
4
4
years of professional experience
Work History
Certified Server Trainer
Fogo De Chao
10.2024 - 12.2024
- Modeled role-play scenarios to provide visual demonstration of serving Type to patrons.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Conducted small group or individual instruction to meet learning styles of participants.
Server
Fogo De Chao
10.2024 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Due South
06.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Aldo Shoes
12.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Digital Marketing Manager
VetsApp
03.2023 - 03.2024
- Managed social media accounts, generating content for existing and upcoming product or service recommends.
- Improved website visibility through development and implementation of SEO strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
Hostess/Server
Tacos Rock
05.2021 - 05.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Advised customers about special offerings and menu items to help drive sales.
Education
Continuing - English
University of The District of Columbia
Washington, DCHigh School Diploma - General Studies
Gulf Breeze High School
Gulf Breeze, FL05.2023
Skills
- Positive attitude
- Problem-solving
- Time management
- Effective leadership
- Punctual and dependable
- Server etiquette
- Safe food handling
- Conflict resolution
- Team building
- Guest relations
- Motivational leadership
- New hire training
- Order accuracy
- POS system proficiency
- Training program development
Timeline
Certified Server Trainer
Fogo De Chao
10.2024 - 12.2024
Server
Fogo De Chao
10.2024 - 12.2024
Server
Due South
06.2024 - 10.2024
Sales Associate
Aldo Shoes
12.2023 - 06.2024
Digital Marketing Manager
VetsApp
03.2023 - 03.2024
Hostess/Server
Tacos Rock
05.2021 - 05.2023
Continuing - English
University of The District of Columbia
High School Diploma - General Studies
Gulf Breeze High School
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