Joshua Vipperman

- Optimized table turnover rates through teaching proper time management skills and prioritizing tasks during peak hours.

- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.

- Improved overall staff performance by providing consistent feedback, evaluations, and follow-up coaching and having meetings with management.

- Went above and beyond to meet sales expectations using upselling techniques

- Observed participants and provided corrective measures for skill improvement.

- Trusted to Alter bills, give discounts or comps where needed.

• Built personal relationships with guests to promote positive experiences and to bring them back.
• Facilitated memorable experiences for different groups by presenting in a way to cater to different age groups, backgrounds, and language.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Strictly enforcing rules for multiple groups on the water ways
• Jump in Ocean/Bay when customers ski would capsize
• Ensuring safety while providing amazing educated dolphins tours and riding skis on the water ways
• Teaching tourist proper boating techniques and etiquette.

• Cultivated warm relationships with regular customers.
• Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Consistently met or exceeded sales goals through upselling techniques.
• Contributed ideas for improving server procedures during weekly meetings with management staff.
• Kept money accurate through correct billing, payment processing, and cash management practices.

• Greeted customers entering store
• Went above and beyond to cater to customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Operated the kitchen making sandwiches, fried food, and ice cream
• Restocked Entire Store Daily

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated customers on their firework needs, with videos and detailed explanations.
• Built relationships with customers to encourage repeat business.
• Went above and beyond to sell product
• Answered customer questions about sizing, accessories, and merchandise care.