Rashaunda Johnson
Cocoa,FL
Summary
Dependable Server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Server Trainer
IHOP
06.2019 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Sales Representative
Fast Payday Loans Inc
02.2015 - 06.2019
- Ensured loan applications are complete, accurate and verified to maintain proper customer files
- Explained contracts to customers thoroughly to ensure documents are completed and signed by both parties to meet federal, state and local requirements
- Explained the benefits of company products and programs during inbound and outbound sales opportunities
- Maintained customer growth through lending and account management, with emphasis on customer retention
- Assist in account management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Server
IHOP
12.2008 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Byron P Steele High School
Cibolo, TX05.2007
Skills
- Customer Service (10 years)
- Serving Experience (10 years)
- New Hire Training & Development
- Positive Attitude
- Time Management
- Problem-Solving
- Effective Leadership
- Safe Food Handling
Accomplishments
April 2022- Recognized corporate wide for demonstrating "Service Excellence" at every table, being a team player, and being well- respected in unit.
Additional Information
Sales Experience, Team Player, Administrative Experience, Innovative Problem Solver, Strong Communication Skills, Job and Career Development, Account/Client Management (Written/Verbal), Customer Service/Relations, Manager Trainee Development
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
ServSafe: Food Protection Manager Certificate #24309147, Exp. 07/29/2028
Timeline
Certified Server Trainer
IHOP
06.2019 - Current
Sales Representative
Fast Payday Loans Inc
02.2015 - 06.2019
Server
IHOP
12.2008 - 05.2015
High School Diploma -
Byron P Steele High School
ServSafe: Food Protection Manager Certificate #24309147, Exp. 07/29/2028
Similar Profiles
Kaitlyn LaraKaitlyn Lara
Expedite at IHOPExpedite at IHOP
Elizabeth ValentinElizabeth Valentin
Host at IHOPHost at IHOP
Lacy OlsonLacy Olson
Crew Chief at IHOPCrew Chief at IHOP