Christina De Masi
Westfield,NJ
Summary
Professional with experience in order management and documentation. Strong focus on team collaboration and achieving results. Highly adaptable with skills in communication, organization, and time management. Reliable and capable of meeting changing needs effectively.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Grocery order writer/buyer/team member trainer
Whole Foods Market
09.2019 - Current
- Break down pallets of merchandise, full knowledge of all products and location in store, implementation of planograms for weekly/bi-weekly sales, cutting in of new products, stocking, customer service
Customer Service Representative/Cafe Manager
Union Sports Arena
09.2010 - Current
- Provide excellent customer service to new and existing customers, accurate handling of monies and POS systems with data entry, ability to multitask with high call and customer volume, managing of café on daily basis, recommended and helped customers select merchandise based on their needs, served as liaison between customers, full customer service in a restaurant, informed customers about sales and promotions in a friendly and engaging manner
Crew Supervisor
Developmental Disabilities Association of NJ
01.1999 - 01.2006
- Supervised mentally challenged adults in a work facility, provided training on the tasks necessary for specific work assignments, served as a role model to provide examples of proper social etiquette, documented each individual's goals and objectives as well as maintained documented status on meeting goals and objectives, performed payroll duties
Senior Store Manager
West Coast Video Entertainment Corp
01.1997 - 01.1999
- Managed the daily operations of a retail store, provided excellent customer service, responsible for interior merchandising for rental and retail sales, achieved all monthly sales goals set by corporate, accurately documented quarterly and yearly store inventory, accountable for all employee related decisions and actions
Emergency Medical Technician
EMTAC
01.1992 - 01.1996
- Provided direct patient care, first response team to provide emergency medical attention, documented patient charts accurately
Education
Associate in Liberal Arts Psychology, Sociology -
Union County College
Cranford, NJ01.1992
Skills
- CUSTOMER SERVICE (10 years)
- RETAIL SALES (10 years)
- POS (10 years)
- DATA ENTRY (2 years)
- PAYROLL (2 years)
- CSR (10 years)
- Customer Care (10 years)
- Product Demos (8 years)
- Coffee Experience (3 years)
- Phlebotomy (1 year)
- EMT Experience (10 years)
- Venipuncture (1 year)
- Patient Care (10 years)
- Supervising Experience
- Planograms
- Excellent customer service
- Data entry
- Inventory
- Serv Safe Food handler Certified
- National Phlebotomy Certification
Certification
- Phlebotomy Certification
- Food Handler Certification
Assessments
- Customer Service, 05/01/19, Highly Proficient
- Customer Focus & Orientation, 06/01/19, Highly Proficient
- Written Communication, 05/01/19, Familiar
- Sales Skills, 01/01/19, Highly Proficient
- Delivery Driver, 04/01/20, Highly Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Grocery order writer/buyer/team member trainer
Whole Foods Market
09.2019 - Current
Customer Service Representative/Cafe Manager
Union Sports Arena
09.2010 - Current
Crew Supervisor
Developmental Disabilities Association of NJ
01.1999 - 01.2006
Senior Store Manager
West Coast Video Entertainment Corp
01.1997 - 01.1999
Emergency Medical Technician
EMTAC
01.1992 - 01.1996
Associate in Liberal Arts Psychology, Sociology -
Union County College
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