Nicole Magness
Customer Service
Dayton,OH
Summary
Authorized to work for any employer within the US
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A Restaurants
06.2023 - 06.2024
- Skilled at preparing quality food, providing a welcoming atmosphere, greeting visitors, and handling sales transactions
- Adept at addressing and resolving customer complaints and carrying out all assigned duties
- Dedicated professional, passionate about meeting first-class food standards.
Crew Member
Wendy's
04.2020 - 03.2023
- Worked in a fast-paced environment
- Handled customer care
- Greeted customers
- Operated the cash register
- Prepared food and drinks
- Kept stock of food preparation ingredients
- Prepped surfaces
- Relayed food and drink orders
- Restocked merchandise.
Call Center Agent
Teleperformance
11.2019 - 01.2020
- Call center agent for United Healthcare
- Responsible for taking inbound calls from members as well as performing outbound calls
- Answered questions pertaining to Medicare and Medicaid claims and called providers and doctors offices
- Documented all information in the system.
Market Research Interviewer
Promark Research
10.2019 - 11.2019
- Market research telephone interviewer for local call center.
McDonald's Team Member
McDonald's
12.2017 - 07.2019
- Front counter cashier and drive-thru
- Took customer orders and collected payment
- Relayed orders to the back end and performed follow-up duties to ensure orders were delivered on time
- Cleaned and sanitized work areas
- Balanced cash registers and handled any discrepancies
- Made sure supplies were well stocked.
Cahier/Food Prep
Burger King
08.2015 - 07.2016
- Cashier for front lobby and drive-thru areas
- Took customer orders and prepared food and drinks
- Processed cash and credit card payments
- Cleaned and sanitized lobby and restroom areas
- Properly handled food products and placed them in storage appropriately.
Customer Service Rep
Publix
03.2015 - 07.2015
- Worked as a customer service rep and provided friendly and efficient service for each and every customer
- Handled cash and lottery sales
- Stocked and retrieved all items throughout the store
- Printed out all reports during shifts
- Retrieved charts and bagged customer groceries placed them in vehicles as needed.
Machine Operator
Sweet Street Desserts
04.2005 - 04.2012
- Responsible for the proper portioning of all cakes and pies for distribution
- Worked commercial ovens and removed all products from pans
- Packed, shipped, and labeled all products
- Decorated cakes
- Took products to and from freezers and stored at proper temperatures
- Worked in all washrooms to clean and sanitize equipment.
Education
High school or equivalent -
Wilson High School
Reading, PA06.1996
Skills
- Call Center (1 year)
- Customer Service (10 years)
- Microsoft Word (10 years)
- CSR
- Food Preparation (5 years)
- Food Handling (10 years)
- Kitchen Experience (10 years)
- Serving Experience (10 years)
- Food Safety (10 years)
- Cake Decorating
- Food Production (10 years)
Accomplishments
Five year service award Sweet Street Desserts
Worked for Chick Fil A and the company achieved award for five percent increase in customer base in 2023
Certification
Food Handler Certification
Timeline
Team Member
Chick-fil-A Restaurants
06.2023 - 06.2024
Crew Member
Wendy's
04.2020 - 03.2023
Call Center Agent
Teleperformance
11.2019 - 01.2020
Market Research Interviewer
Promark Research
10.2019 - 11.2019
McDonald's Team Member
McDonald's
12.2017 - 07.2019
Cahier/Food Prep
Burger King
08.2015 - 07.2016
Customer Service Rep
Publix
03.2015 - 07.2015
Machine Operator
Sweet Street Desserts
04.2005 - 04.2012
High school or equivalent -
Wilson High School