Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Nicole Magness

Nicole Magness

Customer Service
Dayton,OH

Summary

Authorized to work for any employer within the US

Overview

19
19
years of professional experience
1
1
Certification

Work History

Team Member

Chick-fil-A Restaurants
06.2023 - 06.2024
  • Skilled at preparing quality food, providing a welcoming atmosphere, greeting visitors, and handling sales transactions
  • Adept at addressing and resolving customer complaints and carrying out all assigned duties
  • Dedicated professional, passionate about meeting first-class food standards.

Crew Member

Wendy's
04.2020 - 03.2023
  • Worked in a fast-paced environment
  • Handled customer care
  • Greeted customers
  • Operated the cash register
  • Prepared food and drinks
  • Kept stock of food preparation ingredients
  • Prepped surfaces
  • Relayed food and drink orders
  • Restocked merchandise.

Call Center Agent

Teleperformance
11.2019 - 01.2020
  • Call center agent for United Healthcare
  • Responsible for taking inbound calls from members as well as performing outbound calls
  • Answered questions pertaining to Medicare and Medicaid claims and called providers and doctors offices
  • Documented all information in the system.

Market Research Interviewer

Promark Research
10.2019 - 11.2019
  • Market research telephone interviewer for local call center.

McDonald's Team Member

McDonald's
12.2017 - 07.2019
  • Front counter cashier and drive-thru
  • Took customer orders and collected payment
  • Relayed orders to the back end and performed follow-up duties to ensure orders were delivered on time
  • Cleaned and sanitized work areas
  • Balanced cash registers and handled any discrepancies
  • Made sure supplies were well stocked.

Cahier/Food Prep

Burger King
08.2015 - 07.2016
  • Cashier for front lobby and drive-thru areas
  • Took customer orders and prepared food and drinks
  • Processed cash and credit card payments
  • Cleaned and sanitized lobby and restroom areas
  • Properly handled food products and placed them in storage appropriately.

Customer Service Rep

Publix
03.2015 - 07.2015
  • Worked as a customer service rep and provided friendly and efficient service for each and every customer
  • Handled cash and lottery sales
  • Stocked and retrieved all items throughout the store
  • Printed out all reports during shifts
  • Retrieved charts and bagged customer groceries placed them in vehicles as needed.

Machine Operator

Sweet Street Desserts
04.2005 - 04.2012
  • Responsible for the proper portioning of all cakes and pies for distribution
  • Worked commercial ovens and removed all products from pans
  • Packed, shipped, and labeled all products
  • Decorated cakes
  • Took products to and from freezers and stored at proper temperatures
  • Worked in all washrooms to clean and sanitize equipment.

Education

High school or equivalent -

Wilson High School
Reading, PA
06.1996

Skills

  • Call Center (1 year)
  • Customer Service (10 years)
  • Microsoft Word (10 years)
  • CSR
  • Food Preparation (5 years)
  • Food Handling (10 years)
  • Kitchen Experience (10 years)
  • Serving Experience (10 years)
  • Food Safety (10 years)
  • Cake Decorating
  • Food Production (10 years)

Accomplishments

Five year service award Sweet Street Desserts


Worked for Chick Fil A and the company achieved award for five percent increase in customer base in 2023

Certification

Food Handler Certification

Timeline

Team Member

Chick-fil-A Restaurants
06.2023 - 06.2024

Crew Member

Wendy's
04.2020 - 03.2023

Call Center Agent

Teleperformance
11.2019 - 01.2020

Market Research Interviewer

Promark Research
10.2019 - 11.2019

McDonald's Team Member

McDonald's
12.2017 - 07.2019

Cahier/Food Prep

Burger King
08.2015 - 07.2016

Customer Service Rep

Publix
03.2015 - 07.2015

Machine Operator

Sweet Street Desserts
04.2005 - 04.2012

High school or equivalent -

Wilson High School

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