Chloe Nelson
Fort Lauderdale,FL
Summary
Experienced donor service specialist with a background in eligibility screening, confidential recordkeeping, and donor database management. Skilled in phone, email, and in-person communication, with a strong focus on accuracy, safety protocols, and service quality. Brings proven support for smooth daily operations and positive donor experiences.
Overview
5
5
years of professional experience
Work History
Donor Service Specialist
OneBlood
Cooper City, Florida
06.2026 - Current
- Collected donor information and completed screening forms to ensure eligibility for blood donation.
- Answered donor questions on eligibility, appointments, and donation process.
- Verified donor identities and updated confidential records in service system.
- Responded to donor inquiries via telephone, email, and mail to provide timely assistance and information.
- Delivered exceptional customer service to enhance donor experience and support retention.
Supervisor
Paragon Theaters
Davie, Florida
05.2021 - 05.2026
- Directed and supervised team of 15 employees in daily operations.
- Trained staff on guest service standards and theater procedures
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Enforced safety, cash handling, and opening procedures
- Scheduled breaks and supported daily shift coverage
- Monitored auditorium cleanliness, seating, and lobby readiness
Education
Certificate of Technical Studies - Medical Assistant
Mcfatter Technical College
Davie, FL06-2024
Skills
- Eligibility screening
- Blood donation procedures
- Donor health screenings
- Donor eligibility assessment
- Donor database management
- Confidential record management
- Health assessments
- Customer support
- Team leadership
- Employee training
- Recruitment
- Safety protocols
Timeline
Donor Service Specialist
OneBlood
06.2026 - Current
Supervisor
Paragon Theaters
05.2021 - 05.2026
Certificate of Technical Studies - Medical Assistant
Mcfatter Technical College