Chloe Nordeste
Cartersville,GA
Summary
Results-driven Executive Administrative Assistant (8+ years) specializing in logistics coordination, operations management and meticulous documentation. Recognized for enhancing communication across teams and implementing process improvements that reduce downtime and elevate service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant/Operations Manager
Caldwell-Cline Architects & Designers
01.2021 - Current
- Manage multiple client and developer account projects, coordinating timelines, proper documentation, and communication across teams.
- Process vendor and client invoices for on-time payment runs. Proficient in following proper protocol policies and coding to maintain consistent accurate billable statements and process payments to updated client, builder, contractor accounts.
- Oversee internal software systems and database administration, website backend building, IT technical support, and use of endpoint management software.
- Extensive experience working with accounting and CPAs in tax administration to prep and file yearly business taxes.
- Process full-cycle bookkeeping and financial administration along with handling asset registers, ACH payments, wire transfers, deposits, and bank reconciliations. NetSuite experience is used to ensure data entry is updated daily and office is always audit ready.
- Coordinated logistics and business calendar for for CEO, President and Project Managers to schedule meetings, travel bookings, and deadlines. Handle outgoing/incoming email tracking, communication with builders, clients and contractors across multiple active projects from start to finish. Process and file 1099 forms, W-2s, COIs and all other compliance filings as needed.
- Implemented process improvements that streamlined office operations and reduced downtime.
- Mastery of MS (Word, Excel, PowerPoint, Outlook), Google Workspace, Revu, SQL, SaaS, CRM, Zoo/Teams, Adobe, PivotTable, Endpoint Management, Slack, QuickBooks and EPIC. Use of diverse software platforms to optimize daily workflow functionality.
Office Manager/Office Administrative Assistant
Sun Valley Smiles
09.2019 - 01.2021
- Managed all front office operations for busy dental practice, supporting patient flow and administrative accuracy. Lead weekly meetings to discuss appointments, sales, marketing, and patient care coordination with office employees.
- Processed all prior authorizations as well as submitting insurance claims, batches, adjustments, denials, appeals, EOBs, EDIs, collections and reimbursements. Additionally, inputting procedure costs, posting payments monthly expense tracking.
- Experience with ICD-10/CPT, payment posting, inputting accurate coding and meeting compliance for entire dental office. Showcased improvements in reducing billing errors, resolving denials/appeals and collections which helped to maximize incoming business revenue and reimbursements.
- Excelled in patient care and relationship management including pre and post appointment follow ups, breakdowns of cost and benefits, HIPPA compliance, and cost coordination for payment plans.
- Proficient in monitoring multi-line phone systems for outgoing and incoming calls in a professional, timely and personable manner.
- Manage vendors with managing delivery times, requests, trouble shooting and on-time payment runs. Conducted regular inventory assessments of office supplies, ordering necessary medical items to proactively prevent stock shortages.
- Trained and mentored junior staff on office procedures and best practices for patient care.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Experienced using software systems including CMS-1500, Dentrix, eClinicalWorks, etc.
Front Office Coordinator/Office Administrator
Bridge Mill Athletics
03.2016 - 09.2019
- Managed front desk operations to ensure seamless client check-in and appointment scheduling.
- Coordinated communication between clients and staff to enhance service delivery and satisfaction. Created event nights and fees for members to sign up and attend ensuring incoming sale flow.
- Developed training materials for new front office staff, enhancing onboarding processes and knowledge retention.
- Data entry and database administrative management.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
Education
BBA - Business Administration
Kennesaw State University
Kennesaw, GA12-2019
Skills
- Executive administrative and operations management
- Logistics Coordination
- Customer service
- Expense reporting, bookkeeping, payroll, AR/AP
- Information confidentiality
- Meticulous attention to detail and organization
- Strong problem solver and critical thinker
- Database management, entry and IT support
- Report development & analysis
- Documentation, contracts, proposals, recordkeeping, claims
Certification
- Executive Leadership Program Certification, 2019
Timeline
Executive Administrative Assistant/Operations Manager
Caldwell-Cline Architects & Designers
01.2021 - Current
Office Manager/Office Administrative Assistant
Sun Valley Smiles
09.2019 - 01.2021
Front Office Coordinator/Office Administrator
Bridge Mill Athletics
03.2016 - 09.2019
BBA - Business Administration
Kennesaw State University