Chloe O'Neill

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.

• Facilitated individual and group counseling sessions to support client mental health and well-being.
• Developed tailored treatment plans based on client assessments and behavioral health needs.
• Coordinated with multidisciplinary teams to enhance holistic care approaches for clients.
• Implemented evidence-based therapeutic interventions to promote positive behavioral changes.
• Monitored client progress and adjusted treatment plans accordingly to ensure optimal outcomes.
• Advocated for clients' rights and access to community resources for ongoing support services.

• Analyzes customer feedback and implemented strategies to improve service.
• Facilitates team meetings to ensure staff remained informed of changes.
• Monitors restaurant equipment to schedule maintenance and repairs.
• Resolves conflicts between staff and customers in a timely manner.
• Works with direct reports to cross-train and assist in development of new skills.
• Counts money and made bank deposits.
• Schedules and received deliveries and verified goods received against paperwork.
• Schedules staff hours and allocated resources to maximize team member performance.
• Keeps accurate records in compliance with sanitation and food service requirements.

• Maintained accurate records or reports regarding patients' histories and progress and services provided.
• Conferred with family members to inform of treatment planning and progress.
• Participated in case conferences and staff meetings.
• Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' mental and physical condition and to determine suitability for participation in specific programs.
• Delivered public education, prevention and health promotion programs, working in collaboration with organizations, institutions, and communities.
• Developed client treatment plan based on research, clinical experience, and client histories.
• Intervened as advocate for clients and patients to resolve emergency problems in crisis situations.
• Planned or implemented follow-up or aftercare programs for discharged clients.
• Coordinated activities with courts, probation officers, community services, or other post-treatment agencies.
• Provided clients and family members with information about addiction issues and about available services and programs, made appropriate referrals when necessary.
• Modified treatment plans to comply with changes in client status.

• Shared personal experiences of recovery to build sense of hope in clients.
• Monitored, evaluated and recorded client progress with respect to treatment goals.
• Counseled family members to assist in understanding, dealing with or supporting client.
• Arranged medical appointments, therapy sessions and support groups to aid clients in recovery process.
• Completed assessments upon client admission to provide recommendations for initial treatment plans.
• Encouraged patient participation in individual and group sessions to improve communication, coping and life skills.
• Responded to crisis situations to handle severe mental health and behavioral issues.
• Guided clients in developing skills or strategies to help overcome dependencies.
• Prepared and maintained required treatment records and reports.
• Maintained confidentiality of records relating to clients' treatment.
• Evaluated client's physical or mental condition through interviews, observation or assessments.

GPA: 3.18

• Dean's List
• Honor Roll