CHLOE PAPWORTH
BRG Apartments
Deer Park,OH
1
Certification
14
years of professional experience
Hardworking and reliable Leasing Manger focused on going above and beyond to support my team, company, and serve customers. I started my career as a leasing agent (2016-2021) and completed getting my NALP and taking management classes through the NAA. Was promoted to Assistant Manager (2021-2023), to last role as Leasing Manager for three properties in the NKY. Trained in sales and offering top-notch leasing abilities. Motivated to continue to learn and grow.
Work History
Leasing Manager
10 Years 1 Month- Help coordinate daily property operations, including grounds and unit maintenance for three properties.
- Conduct phone, online and in-person sales activities with prospective residents and renewals.
- Lead tours to highlight property features and close new leases consistently.
- Organize events to engage residents and build strong sense of community.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Run Prospective Resident Applications.
- Managed tenant relations and addressed concerns to ensure a high level of satisfaction.
- Purchased maintenance supplies as needed.
- Utilized property management software for efficient administration and communication.
- Coordinated maintenance and repair tasks to ensure properties remained in top condition.
- Maintained 100% occupancy across three properties, lead tours to highlight property features and close new leases consistently.
- Utilized property management software ( Yardi Voyager, CRM) for efficient administration and communication.
- Help organize community events to ensure resident retention and build a strong sense of community.
Key Holder
2 Years 7 Months- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution.
- Managed cash drawer drops and prepared daily bank deposits.
- Trained new team members to adhere to company policies and service standards in addition to mentoring on job-specific skills.
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols.
- Oversaw store opening and closing functions and managed task delegation.
- Coached employees on cashier job functions and provided cross-training for other front-end positions.
- Trained and mentored employees to boost individual and team performance.
- Assisted cashiers in providing credits or refunds to customers.
- Kept records of purchases, sales, and requisitions.
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
- Managed store independently in absence of store manager or assistant manager.
Education
High School Diploma
- Member, Honers Society.
- Volunteer, Special Needs Program (worked with special needs students.)
- GPA: 4.0
Skills
Work well with others
Positive attitude.
Organized.
Good Communicator.
Dependable.
Good work ethic
Multitasking
Creative and Adaptable
Conflict Resolution
Active Listening
Computer Skills (Yardi Voyager
rent cafe
microsoft word/excel/office.)
Certification
NALP
Timeline
Leasing Manager
BRG Apartments
04.2016 - 05.2026Read More
Key Holder
Francescas Collections
04.2012 - 11.2014Read More
Dixie Height High School
High School Diploma
Read More
nalp
Received in 2018.