Chloe Presnall
Auckland
Summary
At Big Cedar Lodge, excelled in enhancing dining experiences through expert reservation management and outstanding customer service. Demonstrated proficiency in guest seating coordination and time management, contributing to smoother operations. Skilled in conflict resolution and team collaboration, significantly improving guest satisfaction and dining area efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
big cedar lodge
Branson, MO
04.2024 - 12.2024
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered phones promptly to record and confirm reservations.
Education
High School Diploma -
Sancta Maria College
12-2021
IFA Certificate in Aviation (flight Attending)
New Zealand School of Tourism
06-2023
Diploma - Tourism And Travel Management
New Zealand School of Tourism
11-2024
Skills
- Reservation management
- Guest seating coordination
- Customer service
- Waitlist tracking
- Dining area organization
- Time management
- Conflict resolution
- Team collaboration
- Table bussing
Certification
- RSA (responsible service of alcohol certificate)
- workplace first aid certificate
- podium excellence (hosting course)
Affiliations
- passionate about outdoor activities
- enjoy socializing
- gym enthusiast
References
- Vinay Rania, NZST team leader 093030181
- Garret Bradford, manager 4173997864
Timeline
Restaurant Hostess
big cedar lodge
04.2024 - 12.2024
- RSA (responsible service of alcohol certificate)
- workplace first aid certificate
- podium excellence (hosting course)
High School Diploma -
Sancta Maria College
IFA Certificate in Aviation (flight Attending)
New Zealand School of Tourism
Diploma - Tourism And Travel Management
New Zealand School of Tourism
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