Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Chloe Pugh

55 Lagadia St, Chicopee,MA

Summary

Dedicated and motivated Customer Service Specialist with a background in managing customer inquiries, providing various solutions for conflicts, and creating strong relationships with customers. Possesses specialized skills in bookkeeping, scheduling, and front-end training. Excels in problem-solving, communication, and multitasking. Desires to take on new challenges.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist, Safe Person, Trainer

Big Y
Chicopee, United States
08.2020 - Current
  • Provides customer support through phone calls, face-to-face conversations, and email.
  • Trains new hires on products, best practices, and procedures.
  • Processes returns, refunds, and exchanges in accordance with the company's policies.
  • Performs bookkeeping tasks, such as filing invoices, maintaining records of payments, tracking expenses, and making deposits.
  • Monitors daily schedules to identify and resolve conflicts proactively.
  • Maintains the front desk to provide positive first impressions.

Merchandise Cast Member

Walt Disney World
Orlando, United States
08.2023 - 01.2024
  • Organized merchandise displays to enhance product visibility and customer engagement.
  • Processed transactions efficiently at the point of sale system for customer satisfaction.
  • Participated in inventory management by tracking stock levels and reporting discrepancies.
  • Delivered exceptional customer service by addressing issues and resolving complaints promptly.
  • Inspected incoming stock for quality control purposes before stocking it on the shelves.
  • Provided excellent customer service by resolving complaints in a timely manner.

Chicopee Colleen

Chicopee St. Patrick's Day Committee
Chicopee, MA
02.2022 - 02.2023
  • Collaborated with local businesses to enhance outreach initiatives.
  • Managed social media platforms to increase online presence and interaction.
  • Gathered feedback from community members to improve the community.
  • Prepared or delivered speeches.

Tomato Packer & Cashier

McKinstry's Market Garden
Chicopee, United States
06.2019 - 10.2019
  • Packaged fresh produce for customer orders daily.
  • Inspected products for quality and freshness before packaging.
  • Operated packing machinery to ensure efficient workflow.
  • Arranged items on pallets according to size and weight.
  • Unloaded and loaded trucks with merchandise for distribution.

Education

In Progress - English Language And Literature

Springfield Technical Community College
Springfield, MA
01-2027

High School Diploma -

Chicopee Comprehensive High School
Chicopee, United States

Some College (No Degree) - Forensic Psychology

Westfield State University
Westfield, MA

Skills

  • Customer service
  • Employee training
  • Public speaking
  • Inventory management
  • Conflict resolution
  • Data entry
  • Payment processing
  • Technical troubleshooting
  • Multitasking and organization
  • Computer proficiency
  • Bookkeeping

Languages

English

Accomplishments

  • Chicopee Colleen

References

References available upon request.

Timeline

Merchandise Cast Member

Walt Disney World
08.2023 - 01.2024

Chicopee Colleen

Chicopee St. Patrick's Day Committee
02.2022 - 02.2023

Customer Service Specialist, Safe Person, Trainer

Big Y
08.2020 - Current

Tomato Packer & Cashier

McKinstry's Market Garden
06.2019 - 10.2019

In Progress - English Language And Literature

Springfield Technical Community College

High School Diploma -

Chicopee Comprehensive High School

Some College (No Degree) - Forensic Psychology

Westfield State University

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