Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chloe Ramos

Austin,TX

Summary

Experienced Business Support Manager proficient in supporting and administrative needs of Fitness businesses. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Dedicated to team success and solving problems with minimal oversight.

Overview

5
5
years of professional experience

Work History

Business Support Manager

Orangetheory Fitness
Austin, TX
06.2023 - Current
  • Developed and implemented operational plans to ensure efficient workflow processes.
  • Organized, monitored and delegated tasks within the support team to maximize productivity.
  • Provided guidance and coaching to new staff members on business processes.
  • Identified areas of improvement in existing policies and procedures for increased efficiency.
  • Managed customer service inquiries and complaints in a timely manner.
  • Conducted regular meetings with team members to review progress on assigned tasks.
  • Ensured compliance with organizational standards, policies and procedures.
  • Maintained accurate records of employee performance evaluations and disciplinary actions taken when necessary.
  • Coordinated with other departments to ensure smooth functioning of daily operations.
  • Prepared monthly reports on key performance indicators for senior management review.

Business Support Specialist

Orangetheory Fitness
Austin, Texas
02.2021 - 06.2023
  • Provided administrative support to the business development team, including scheduling meetings and managing calendars.
  • Conducted research on potential new clients and markets, compiling data into comprehensive reports for internal review.
  • Provided support to the in-studio staff so they can focus on sales and deliver exceptional customer service.
  • Audited sales and detail oriented reports.

Sales Associate

Orangetheory Fitness
Austin, Texas
05.2020 - 02.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Selling gym memberships and heart rate monitors.

Tanning Consultant

Palm Beach Tan
Austin, Texas
06.2019 - 08.2020
  • Greeted customers and provided information about tanning services.
  • Explained the benefits of using different types of tanning beds and lotions.
  • Provided recommendations to customers on appropriate tanning levels for their skin type.
  • Assisted customers with selecting the most suitable tanning package for their needs.
  • Educated customers on proper use of equipment and safety procedures for tanning beds.
  • Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
  • Maintained a clean and sanitary environment in the salon at all times.
  • Organized appointment schedules for customers, ensuring timely service delivery.
  • Resolved customer complaints promptly and professionally in accordance with company policy.
  • Conducted weekly sales promotions to attract new business opportunities.
  • Advised clients on the best sunless tanning methods available in the salon.
  • Attended trade shows to network with other professionals in the industry.

Education

High School Diploma -

James Bowie High School
Austin, TX
05-2018

Skills

  • Sales Support
  • Experience managing
  • Audit Support
  • Staff Training
  • Business Administration
  • Analytical Thinking
  • MBO (Mindbody)
  • Microsoft Excel
  • Powerpoint
  • Microsoft Outlook
  • Sharepoint
  • OneNote
  • Microsoft Teams

References

References available upon request.

Timeline

Business Support Manager

Orangetheory Fitness
06.2023 - Current

Business Support Specialist

Orangetheory Fitness
02.2021 - 06.2023

Sales Associate

Orangetheory Fitness
05.2020 - 02.2021

Tanning Consultant

Palm Beach Tan
06.2019 - 08.2020

High School Diploma -

James Bowie High School

Similar Profiles

CREATE PROFILE
Chloe Ramos