Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Rayta

Kennesaw,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Client Experience Specialist

HearUSA
Kennesaw, GA
08.2024 - Current
  • Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
  • Coordinated cross-functional teams to deliver solutions that met the needs of clients efficiently and effectively.
  • Assisted with onboarding new clients, ensuring they had access to all necessary resources and information.
  • Maintained accurate records of client contact information and account history.
  • Processed insurance claims for reimbursement of services rendered.
  • Communicated with manufacturers regarding repairs or replacements for defective products.
  • Demonstrated knowledge of anatomy, physiology, acoustics and electronics associated with amplification systems.
  • Repaired and maintained hearing aids through cleaning, programming, adjusting, troubleshooting and replacing components as needed.

Audiology Assistant

Pediatric Ear, Nose, And Throat of Atlanta
Atlanta, GA
07.2023 - 03.2024
  • Assisted with the fitting of hearing aids, ear molds, and other auditory devices.
  • Performed administrative duties such as scheduling appointments, filing medical records, and processing payments.
  • Assisted Audiologists in diagnostic testing procedures.
  • Prepared equipment for audiological tests including calibration and troubleshooting issues.
  • Managed inventory of supplies needed for audiological tests and treatments.
  • Educated patients about different types of hearing loss, prevention methods, and available resources.

Optometric Technician

Arbor Place Eye Care
Woodstock, GA
08.2022 - 04.2023
  • Assisted with visual field testing, ocular fundus photography, auto-refraction, and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Promoted healthy vision by counseling and educating patients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Collections Legal Assistant

DEBSKI AND ASSOCIATES P.A
Jacksonville, FL
11.2019 - 07.2020
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Learned specific program functions and MIXIE program to support office needs
  • Updated company software with skip trace results.
  • Provided excellent service and attention to customers through phone conversations
  • Improved operations by working with team members and customers to find workable solutions.

Education

High School Diploma -

Cherokee High School
Canton, GA
05.2016

Early Childhood Education

Chattahoochee Technical College
Marietta, GA

Sign Language Interpretation

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Focused on Customer Service
  • Upbeat and Positive Personality
  • Fast Learner
  • Great Communication Skills
  • Fluent in American Sign Language
  • Good Work Ethic
  • Critical Thinking

Timeline

Client Experience Specialist

HearUSA
08.2024 - Current

Audiology Assistant

Pediatric Ear, Nose, And Throat of Atlanta
07.2023 - 03.2024

Optometric Technician

Arbor Place Eye Care
08.2022 - 04.2023

Collections Legal Assistant

DEBSKI AND ASSOCIATES P.A
11.2019 - 07.2020

High School Diploma -

Cherokee High School

Early Childhood Education

Chattahoochee Technical College

Sign Language Interpretation

Florida State College At Jacksonville

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Chloe Rayta