Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Ruiz

Granada Hills,California

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Barista/Cashier

The Ice Bar
05.2024 - Current
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintains a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Manged inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Trained to do both open and closing shift preparing teas, foams, boba, coffee, syrups, and restock.

Sales Associate

Pink Browny
10.2024 - 06.2025
  • Assisted customers in selecting products, enhancing shopping experience and satisfaction.
  • Maintained product displays and organized inventory to ensure optimal store presentation.
  • Contributed to maintaining a clean and safe store environment for customers and staff.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Community Service Volunteer

Union Station Homeless Shelter
06.2022 - 08.2024
  • Assisted in organizing fundraising events, enhancing community engagement and support for shelter operations.
  • Coordinated community outreach initiatives to increase awareness of shelter services and programs.
  • Facilitated workshops on life skills, empowering clients to achieve personal development goals.
  • Demonstrated strong leadership skills by effectively communicating with peers and serving as a role model for younger students.
  • Provided compassionate support to homeless individuals by assisting with meals, supplies, and coordinating actives within the shelter.

Education

Granada Hills Charter High School
Granada Hills, CA

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Cleanliness
  • Team leadership
  • Excellent memory
  • Fast Learner
  • Safe food handling
  • Customer service
  • Problem-solving
  • Multi-tasking strength
  • Reliable and punctual
  • Stocking and receiving
  • Sales expertise
  • Sales training

Timeline

Sales Associate

Pink Browny
10.2024 - 06.2025

Barista/Cashier

The Ice Bar
05.2024 - Current

Community Service Volunteer

Union Station Homeless Shelter
06.2022 - 08.2024

Granada Hills Charter High School

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Chloe Ruiz