Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Youssef Aziz

Poway,CA

Summary

Dynamic customer service professional with a proven track record of enhancing customer satisfaction at Starbucks. Highly proficient in POS systems and cash handling, utilizing bilingual communication skills in Arabic and English to thrive in fast-paced environments. Demonstrates exceptional product knowledge to drive sales through effective recommendations. Adept in Microsoft applications and technology, committed to delivering top-tier service and operational efficiency.

Overview

4
4
years of professional experience

Work History

Barista/Cashier

Starbucks
Escondido, CA
10.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Gave samples of popular coffee and tea blends to create sales opportunities.

Cashier

Ayman Nagy
Poway, CA
01.2021 - 08.2024
  • Welcomed customers and addressed their inquiries about store offerings.
  • Ensured compliance with legal age requirements for alcohol and tobacco sales.
  • Processed cash, check, credit card, gift card and automatic debit payments.
  • Checked and counted money in cash register before beginning shift.
  • Maintained organized and fully stocked shelf displays.
  • Addressed customer questions concerning store policies.
  • Ensured compliance with store procedures during returns and exchanges.
  • Optimized call transactions for efficient order processing.
  • Responded to customer inquiries promptly.
  • Handled monetary transactions efficiently.
  • Collaborated with front-end team to support customer service.

Education

GED -

San Diego Miramar College
San Diego, CA
05-2025

High School Diploma -

Tanta Military Secondary School
Egypt
08-2021

Some College (No Degree) - Medicine And Surgery

Faculty of Medicine, Tanta University
Egypt

Skills

  • POS systems
  • Product Recommendations
  • Accounts Receivable Management
  • Client Support
  • Product restocking
  • Cash handling
  • ID verification
  • Payment processing
  • Credit and cash transactions
  • Online orders preparation
  • Returns processing
  • Currency counting
  • Time management skills
  • Collecting information
  • Document processing
  • Data accuracy
  • Data transcription
  • Verbal and written communication
  • Data entry
  • Time management
  • Microsoft Word
  • Data management
  • Data security
  • Speedy and efficient
  • Excellent math skills
  • Adaptive and creative
  • Fluent in Arabic, English

Affiliations

  • I play soccer, table tennis, volleyball, playstation
  • I used to have a role in the annual play of the church

Accomplishments

  • I got first place in soccer, table tennis, volleyball, playstation competitions
  • I was an admin of a very popular page on facebook

Timeline

Barista/Cashier

Starbucks
10.2024 - Current

Cashier

Ayman Nagy
01.2021 - 08.2024

GED -

San Diego Miramar College

High School Diploma -

Tanta Military Secondary School

Some College (No Degree) - Medicine And Surgery

Faculty of Medicine, Tanta University

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Youssef Aziz