Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
BusinessAnalyst
Chloe Sargent

Chloe Sargent

Mansfield,OH

Summary

Personable and dedicated customer service professional experienced in defining and analyzing customer requests to resolve issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Mansfield, OH
11.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccino's, macchiato's, and mocha's.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Resolved customer complaints in a professional manner.

Land Survey Technician

Apex Consulting and Engineering Services
Lockport, NY
01.2023 - 10.2023
  • Performed boundary and topographic surveys utilizing GPS, total station, and other survey instruments.
  • Drafted legal descriptions of property boundaries for deeds and easements.
  • Assisted in the preparation of construction plans, plats, maps, and exhibits for various land development projects.
  • Drafted site plans using AutoCAD software.

Chipotle Crew Member

Chipotle Mexican Grill
Ontario, OH
02.2021 - 01.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders and collecting payments
  • Restocked kitchen supplies including food products and utensils.
  • Assisted in the preparation of food items such as fresh salsas, rice, fresh veggies.
  • Greeted customers upon arrival and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.

Grounds Crew

World Flight Services
Toledo, OH
01.2022 - 04.2022
  • Loaded and unloaded baggage and cargo onto aircrafts in accordance with safety regulations.
  • Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
  • Conducted routine maintenance checks on ramps and other airport facilities.
  • Ensured timely and proper distribution of Amazon packages on specified trucks and aircraft.

Crew Member

Oakstone Landscaping
Galion, OH
06.2018 - 08.2019
  • Performed routine maintenance tasks such as weeding flower beds, pruning trees and bushes, raking leaves.
  • Assisted in the installation of new plants, irrigation systems, hardscapes, outdoor lighting systems, walkways.
  • Operated mowers, trimmers, and other landscaping equipment to maintain lawns and gardens.
  • Provided customer service by answering questions about services offered or providing advice on how best to maintain their landscapes.

Grill Cook/Prep Cook

Cranberry Hills
New Washington, OH
09.2017 - 04.2019
Oakstone
  • At this job I started off as a dishwasher and worked my way up to being a a grill cook and prep cook.
  • Prepared and cooked a variety of grilled items, such as hamburgers, steaks, chicken breasts, and fish fillets.
  • This was a fast paced environment and always demanded attention to detail and team work.
  • Provided great Customer service through answering the phone to delivering meals to tables and ensuring customer's satisfaction.
  • Lost this job due to Covid-19

Education

Associate's degree in Mechanical Engineering Technology -

North Central State College
05.2021

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Call Center Operations
  • Complaint Handling
  • Product Development
  • Mechanical Engineering
  • Mechanical Design
  • Drafting
  • CAD
  • Autodesk Inventor
  • Landscape Maintenance
  • Lawn Care
  • Coffee expertise
  • Cash Handling

Affiliations

  • Gardening
  • Mom
  • Homesteader
  • Fitness Enthusiast

References

References available upon request.

Timeline

Barista

Starbucks
11.2023 - Current

Land Survey Technician

Apex Consulting and Engineering Services
01.2023 - 10.2023

Grounds Crew

World Flight Services
01.2022 - 04.2022

Chipotle Crew Member

Chipotle Mexican Grill
02.2021 - 01.2023

Crew Member

Oakstone Landscaping
06.2018 - 08.2019

Grill Cook/Prep Cook

Cranberry Hills
09.2017 - 04.2019

Associate's degree in Mechanical Engineering Technology -

North Central State College

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Chloe Sargent