Chloe Shapland
Franklin,Tennessee
Summary
Motivated freshman at the University of Kentucky, currently enrolled in pre-marketing, with a path toward a business degree. Demonstrated strong communication skills through roles in customer service, lifeguarding, and as a receptionist. Proven ability in problem-solving and conflict resolution, delivering excellent customer support. Proficient in time management and multitasking, thriving in fast-paced environments while maintaining professionalism.
Overview
4
4
years of professional experience
Work History
Receptionist
Style and Grace Salon & Day Spa
Champaign, IL
12.2023 - 11.2024
- Updated and recorded customer or client information to maintain accounts.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Lifeguard
Champaign Country Club
Champaign, IL
05.2022 - 05.2024
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Monitored surrounding environment constantly to watch for potential risks.
- Recognized swimmers in need of assistance and acted quickly.
- Observed sections of assigned water zone of responsibility.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Watched over swimmers to respond quickly to distress situations.
Costumer Service
Dairy Queen Grill & Chill
Monticello, IL
01.2022 - 05.2022
- Greeted customers and provided superior customer service.
- Resolved customer complaints.
- Remained calm and focused while in a fast-paced environment.
- Identified and resolved customer service issues.
Lifeguard
Sholem Aquatic Center
Champaign, IL
05.2021 - 09.2021
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Monitored surrounding environment constantly to watch for potential risks.
- Recognized swimmers in need of assistance and acted quickly.
- Observed sections of assigned water zone of responsibility.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Education
Marketing
Univeristy of Kentucky
Lexington, KY05-2028
Skills
- Effective communication
- Content creation
- First aid and CPR
- Reliability
- Group and individual instruction
- Team collaboration
- Public safety knowledge
Timeline
Receptionist
Style and Grace Salon & Day Spa
12.2023 - 11.2024
Lifeguard
Champaign Country Club
05.2022 - 05.2024
Costumer Service
Dairy Queen Grill & Chill
01.2022 - 05.2022
Lifeguard
Sholem Aquatic Center
05.2021 - 09.2021
Marketing
Univeristy of Kentucky
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