Chloe Sylvester
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in financial services and customer relationship management. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Skilled in cash handling and adept at multitasking, consistently delivering personalized solutions to meet client needs.
Overview
4
4
years of professional experience
Work History
Customer Care Service Representative
Walmart
10.2021 - Current
- Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Enhanced team productivity by providing ongoing training and support to new hires.
- Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
Financial Services Representative
Walmart
10.2021 - Current
- Provided excellent customer service like bank deposit, check cashing, money order, bill payment, money transfer and resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Collaborated with team members to achieve sales targets and improve overall branch performance
Education
High School Diploma - Accounting And Finance
Westfield High School
Houston, TX05.2014
Skills
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Financial services
- Customer relationship management
Timeline
Customer Care Service Representative
Walmart
10.2021 - Current
Financial Services Representative
Walmart
10.2021 - Current
High School Diploma - Accounting And Finance
Westfield High School
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