Chloe Taylor
Queens,NY
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Sonder by Marriott Bonvoy
Long Island City, NY
05.2024 - 11.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Implemented standard operating procedures to enhance front desk efficiency and accuracy.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Resolved guest complaints effectively, fostering positive relationships and enhancing satisfaction. Analyzing guest feedback trends to identify areas for service improvement and staff development.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
Assistant Front Desk Manager
Sonder
New York, NY
05.2023 - 05.2024
Front Desk Agent
Sonder
Brooklyn, NY
08.2022 - 05.2023
Residential Aide
Breaking Ground
New York, NY
11.2020 - 05.2022
- Collaborated with multidisciplinary teams to implement individualized care strategies for each resident.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
- De-escalated conflicts and responded to crises using strong communication and problem-solving skills
- Completed detailed incident reports, daily logs, and shift documentation
Skills
- Customer service
- Problem-solving
- Reservations management
- Guest relations
- Inventory oversight
- Time management
- POS system operation
- Guest reviews such as Medallia, TripAdvisor, Airbnb, etc
Timeline
Front Desk Manager
Sonder by Marriott Bonvoy
05.2024 - 11.2025
Assistant Front Desk Manager
Sonder
05.2023 - 05.2024
Front Desk Agent
Sonder
08.2022 - 05.2023
Residential Aide
Breaking Ground
11.2020 - 05.2022