Chloe Tolbert
Birmingham,AL
Summary
Motivated and detail-oriented professional seeking an entry-level administrative role, with a background in retail management supporting daily operations in a fast-paced, high-volume store environment. Assisted in managing teams of 10–20 associates, coordinating schedules, and maintaining accurate records for 50+ daily transactions. Known for strong organization, reliability, and the ability to handle multiple tasks efficiently while providing excellent customer service. Familiar with Microsoft Office and basic data entry, with a willingness to learn new systems quickly. Eager to contribute to a professional office setting through dependable administrative support.
Overview
7
7
years of professional experience
Work History
Academy Trainer
Walmart
Birmingham, AL
04.2024 - Current
- Supervised and coordinated 7+ overnight team members, ensuring completion of daily tasks aligned with operational schedules
- Led 10-15 training sessions monthly for new and current employees, maintaining training records and tracking progress using internal systems and basic Excel spreadsheets
- Improved team productivity by reinforcing procedures, contributing to a 7% increase in department efficiency over a 12-month period
- Resolved 4+ customer and internal escalations, documenting outcomes and preserving service quality, including recovering $690 in sales
- Implemented quarterly training sessions for new and current employees. Ensuring proper integration of new procedures and refresh sessions to maintain stocking productivity to meet monthly sales quotas.
- Communicated updates on policies and workflow changes to ensure consistent team compliance with company standards
Stocker
Walmart
Birmingham, AL
02.2020 - 03.2024
- Managed inventory processes across 5 departments, supporting accurate stock tracking and organization
- Completed weekly inventory counts for 10+ aisles, reducing discrepancies and improving record accuracy
- Increased stocking efficiency by 15% through consistent product rotation and improved organization systems
- Assisted with inventory tracking and documentation using store systems and basic Excel for data organization
- Collaborated with 8+ team members daily to maintain workflow efficiency and meet operational goals
Hostess
Little Donkey
Homewood, AL
04.2019 - 02.2020
- Managed 50+ guest reservations and walk-ins per shift, ensuring accurate waitlist tracking and efficient seating flow
- Coordinated front-of-house operations for 6+ servers, improving service speed and guest experience
- Contributed to a 10% increase in sales per shift by optimizing table turnover and minimizing wait times
- Answered high-volume phone calls and handled guest inquiries with professionalism and accuracy
- Assisted in training 6 new hires, ensuring understanding of procedures and customer service expectations
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2024
Associate of Science - General Studies
Lawson State Community College
Birmingham, AL12-2022
Skills
- Administration Support
- Microsoft Office
- Data Entry
- Record Keeping & Organization
- Customer Service
- Attention to Detail
- Team Collaboration
- Problem Solving
Timeline
Academy Trainer
Walmart
04.2024 - Current
Stocker
Walmart
02.2020 - 03.2024
Hostess
Little Donkey
04.2019 - 02.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - General Studies
Lawson State Community College