Chloe Turner
Oakland,MD
Summary
A dynamic leader with proven expertise in operations management and exceptional customer service, honed at Garrett 8 Cinemas and Devler's Ice Cream. Excelled in staff management, fostering a culture of productivity and engagement, and enhancing customer satisfaction through effective communication and dispute resolution. Skilled in team leadership and time management, achieving significant performance improvements.
Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Garrett 8 Cinemas
07.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Ice Cream Scooper
Devler's Ice Cream
06.2021 - 10.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash registers and processed payments accurately.
- Maintained cleanliness and organization in establishment.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Operated cash register, taking payments and issuing customer receipts.
Education
High School Diploma -
Southern Garrett High School
Oakland, MD06-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Operations management
Accomplishments
I was in Student Council for my high school from sixth grade to my junior year of high school. I was also in National Honors Society from my junior year to my senior year.
Certification
I am certified in CPR and basic first aid.
National Honors Society
I was in National Honors Society through my high school as well as my community college, Garrett College. Once a week we would meet and discuss fundraisers, prep rally's, etc. I participated in the induction ceremony, chapter meetings, service projects, and other responsibilities within my school.
Languages
Spanish
Limited Working
Timeline
Manager
Garrett 8 Cinemas
07.2021 - 08.2024
Ice Cream Scooper
Devler's Ice Cream
06.2021 - 10.2021
High School Diploma -
Southern Garrett High School
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