Chloe Upah
Waynesville,NC
Summary
I am swift learner with the ability to adapt and pick up new skills rapidly in the workplace. My agility in learning makes me a valuable asset, as I can be trained with ease, ensuring a smooth transition into various roles. I possess untapped skills and knowledge that are waiting to be utilized and I’m ready to bring these dormant abilities to the forefront to make a significant impact.
Overview
7
7
years of professional experience
Work History
Baker/Barista
Mae's Market
Maiden, NC
03.2023 - 06.2024
- Maintained accurate inventory of baking supplies and ingredients.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Pastry Chef
Kindred Restaurant, LLC
Davidson, NC
07.2022 - 02.2023
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Followed recipes to create cake, cookies and ice cream products.
Assistant Chocolate Maker
The Chocolate Fetish
Asheville, NC
02.2021 - 07.2022
- Tempered chocolate to fabricate shiny, durable and delicious candies and toppings.
- Checked malfunctioning equipment and applied troubleshooting measures to get machines back up and running.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Recorded production data for each product batch, including ingredients used, time cycles and temperatures.
- Contributed to positive work environment for all staff members through active listening and effective communication.
Baker
Nothing Bundt Cakes
Asheville, NC
01.2020 - 02.2021
- Oversaw the production of daily baking pars.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Assembled, prepared, decorated and frosted daily pars.
- Handled cash, credit card and check transactions.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Shift Leader
Duck Donuts
Asheville, NC
05.2019 - 12.2019
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels..
- Resolved customer complaints and reported issues to senior management.
Sever/Hostess
Iannucci's Pizza and Italian Restaurant
Arden, NC
11.2018 - 04.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Kitchen Staff/Cashier
Pi Squared Pizza
Hendersonville, NC
03.2018 - 11.2018
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
- Operated cash register, collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier/Customer Service
Target Co
Arden, NC
11.2017 - 01.2018
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Education
Associate's degree - Baking and Pastry Arts
Asheville-Buncombe Technical Community College
05.2021
Skills
- Kitchen Safety
- Food Safety
- Customer Service
- Active listener
- Professional telephone manner
- Microsoft Word, 5 years
- Cashiering, 5 years
- Computer skills, 5 years
- Inventory Control, 3 years
- Retail Sales, 2 year
- Shift Management, 1 year
- Microsoft Powerpoint, 1 year
- Microsoft Excel, 1 year
Timeline
Baker/Barista
Mae's Market
03.2023 - 06.2024
Pastry Chef
Kindred Restaurant, LLC
07.2022 - 02.2023
Assistant Chocolate Maker
The Chocolate Fetish
02.2021 - 07.2022
Baker
Nothing Bundt Cakes
01.2020 - 02.2021
Shift Leader
Duck Donuts
05.2019 - 12.2019
Sever/Hostess
Iannucci's Pizza and Italian Restaurant
11.2018 - 04.2019
Kitchen Staff/Cashier
Pi Squared Pizza
03.2018 - 11.2018
Cashier/Customer Service
Target Co
11.2017 - 01.2018
Associate's degree - Baking and Pastry Arts
Asheville-Buncombe Technical Community College
Similar Profiles
Tyler MayTyler May
Line Cook at Mae'sLine Cook at Mae's
Anthony Genetti-EsdesAnthony Genetti-Esdes
Staff Member at Lilly Mae's cinnamon rollsStaff Member at Lilly Mae's cinnamon rolls
Jordan AllenJordan Allen
Dancer/Competitive Performer at Emma Mae's Sunrays StudiosDancer/Competitive Performer at Emma Mae's Sunrays Studios
Joe (Auston) BrownJoe (Auston) Brown
Comfort Advisor at All Service Heating & Air CondtioningComfort Advisor at All Service Heating & Air Condtioning
McKenna ColeyMcKenna Coley
Waitress at Waylon and Honey's Southern KitchenWaitress at Waylon and Honey's Southern Kitchen