Chloe WHEATLEY
Los Angeles,CA
Summary
Detail oriented professional with 7+ years of experience, with a proven knowledge of understanding current trends and business theory. Passionate about people, creating beautiful environments, and thriving when I am able to incorporate the two. I have a proven history of improving the strength of the team I am leading. I am dedicated to creating a lasting, positive impression for my clients and building meaningful relationships.
Overview
10
10
years of professional experience
Work History
Client Experience Manager
The RealReal
Santa Monica, CA
01.2022 - Current
- Assisted in continuous development of resales and consignment specialists to improve our sales and volume of supply.
- Developed strategies to increase impact over effort within clienteling. Maintaining outreach and strengthening relationships with local clientele, to create a sustainable and thriving environment.
- Assessed the needs of the clients to improve product allocation and strengthen staffs ability to curate pieces that aligned with the community.
- Focused efforts within the Luxury Consignment Office to increase client retention with consistent expert appointments to meet the inventory needs of the company.
- Assisted visuals in planning, implementation and execution of merchandising, as well as maintaining standards throughout the day.
- Delegating tasking and floor coverage to create an optimized experience for clients. Noticing when to pivot and adjusting quickly.
- Consistently problem solving and handling technical issues as they arise. Fluently operating several platforms to conduct consignment appointments and solve client facing issues.
Assistant Store Manager
Free People
Arcadia, CA
05.2018 - Current
- Assisted in overall day-to-day operations of store, including continuous development of staff to achieve desired sales and results.
- Curate and merchandise product based on current sales projections as well as market trends.
- Studying logistics and product knowledge to establish community and a selling culture that maintains a sense of authenticity.
- Organize events for the LA district and maintain vendor connections to expand our reach.
Venue Manager/Coordinator
Serendipity Garden Weddings
Oak Glen, CA
01.2017 - 04.2018
- Created and implemented policies and structures to maintain employee integrity and overall efficiency.
- Toured the property, managed bookings and inquiries.
- Designed and executed floral scapes and arrangements.
- Curated a space in line with the clients ideas while establishing creative license over the execution.
- Coordinate reception and maintain event flow, managing a staff of over 20 people.
Senior Personal Stylist
Anthropologie
Rancho Cucamonga, CA
06.2014 - 01.2017
- Create personal wardrobes for clients based on their individual style.
- Teach workshops on selling + knowledge of silhouettes and textiles.
- Establish client relationships to increase sales and maintain a elevated shopping experience for each customer.
Education
Associate of Arts - Creative Writing
Citrus College
Glendora, CA06.2019
Skills
- POS systems operations
- Merchandising
- Strategic Planning
- Event coordination
- Business Development
- Profit and loss accountability
- Creative solutions
- Product Knowledge
- Client relations and retention
- Cross-functional collaboration
- Superior computer skills
Timeline
Client Experience Manager
The RealReal
01.2022 - Current
Assistant Store Manager
Free People
05.2018 - Current
Venue Manager/Coordinator
Serendipity Garden Weddings
01.2017 - 04.2018
Senior Personal Stylist
Anthropologie
06.2014 - 01.2017
Associate of Arts - Creative Writing
Citrus College
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