Chloe Wilhelm

• Creates meaningful relationships with residents and their families to ensure admission process from local acute hospitals or Independent Living is executed effectively with residents needs in mind.
• Applies person-centered approach when counseling prospective residents and their families on decision-making while exploring Continuing Care.
• Provides education and mentorship to new Continuing Care sales team members across the Erickson Senior Living with opportunities for new team members to shadow and learn from the success and processes created.
• Serves as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.
• Tracks sales data in Salesforce in order to appropriately manage sales leads and census goals.

• Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new residents.
• Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
• Ensured compliance with all applicable regulations, keeping accurate documentation of required paperwork for each new resident.

• Kept residents safe and occupied during the COVID-19 crisis.
• Interfaced with multiple disciplines across Fox Run, pivoting quickly as the needs of the community changed daily.
• Responsible for daily temperature taking and COVID testing for staff members, as well as inputting and providing data for senior leadership team on COVID activity.
• Disciplines supported include:

-Assisted Living, Skilled Nursing, and Memory Care neighborhood day to day operations

-Communications

-Home support

-Continuing Care Dining

-Continuing Care Sales

• Supervised staff in order to design and implement child-centered social-recreational activities.
• Managed budget, scheduling, billing, and registration for program.
• Performed in ordinance with the needs, strengths, and opportunities of each individual child, developing programs to keep children safe and happy, therefore increasing return rate of younger siblings of program attendees throughout the years.