Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Chloe Williams

Lemont,IL

Summary

Dynamic General Manager with a proven track record at Jiffy Lube, excelling in leadership and team building and operational performance. In my first year, I successfully reduced monthly losses from $30k to $15K through strategic improvements and cost control initiatives. As Assistant Manager, independently increased car count, ticket average, ancillary sale, Google reviews, and customer retention. I also led a store-wide improvement that raised our audit score for store appearance and procedural compliance from 65.67% to 89.3% - a 23.6% increase in just two years.

Skilled in inventory management and employee scheduling, fostering a high-performance culture that enhances customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

General Manager

Jiffy Lube
01.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Assistant General Manager

Jiffy Lube
08.2023 - 01.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Crew Chief

Jiffy Lube
06.2023 - 08.2023
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
  • Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
  • Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
  • Led by example, demonstrating commitment and professionalism in all tasks.
  • Managed inventory of supplies to prevent shortages, maintaining consistent workflow.

Shift Leader

Dunkin Donuts
02.2022 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Lemont High School
800 Porter St, Lemont
01-2022

Skills

  • Leadership and team building
  • Inventory control
  • Employee scheduling
  • Labor cost controls
  • Performance improvement
  • Recruitment
  • Effective leader

Timeline

General Manager

Jiffy Lube
01.2025 - Current

Assistant General Manager

Jiffy Lube
08.2023 - 01.2025

Crew Chief

Jiffy Lube
06.2023 - 08.2023

Shift Leader

Dunkin Donuts
02.2022 - 05.2023

High School Diploma -

Lemont High School

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Chloe Williams