CHLOE WILSON

Coordinated patient appointments using electronic scheduling systems to optimize clinic workflow

• Managed physician calendars, ensuring efficient time allocation and minimizing scheduling conflicts
• Streamlined appointment confirmation process, enhancing patient communication and reducing no-show rates
• Collaborated with clinical staff to assess scheduling needs and implement improvements for patient access
• Trained new team members on scheduling protocols, fostering a cohesive work environment
• Monitored appointment metrics to identify trends and recommend strategic adjustments for operational efficiency
• Developed standardized procedures for handling complex scheduling requests, improving service delivery
• Led initiatives to enhance patient experience through effective scheduling practices and follow-up processes
• Answered telephone calls to offer office information, answer questions, and direct calls to staff. Coordinated with other departments to facilitate seamless operation and excellent patient care. Answered phone calls and messages for 8-physicians at NYOH medical facility, scheduling appointments, and handling patient inquiries.

• Managed patient scheduling and appointment confirmation to enhance operational efficiency.
• Coordinated communication between medical staff, patients, and insurance providers for seamless service delivery.
• Maintained electronic health records, ensuring accuracy and compliance with privacy regulations.
• Streamlined office procedures to improve patient flow and reduce wait times significantly.

• Manages all incoming calls, external and internal referrals for pulmonary services. Fields incoming inquiries and requests, matching patients to the best possible physician, and appointment based on their diagnosis.
• Ensures all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated appropriately.
• Functions include scheduling of Diagnostic tests, Procedures, Radiology requests, Sleep Study Request, Pre-registration/Registration, Insurance Verification, Referral coordination.
• Request necessary referral/authorization and coverage extensions as required, and assists with identification/resolution of insurance issues.
• Assists in the daily operation of the Department by performing secretarial, receptionist, financial, ordering and general clerical duties.

• Assists in the daily operation of the department by performing secretarial, receptionist, financial, ordering and general clerical duties.
• Registers patients, obtains accurate demographic and insurance information.
• Demonstrates positive attitude and appropriate skills with internal and external constituents

• Medical Billing
• Precertification Forms
• 72 Hour Forms
• Pre-service Appeals
• Receptionist Duties

• Assists Management team in overseeing floor coverage
• Driving sales
• Merchandise presentation
• Customer service
• Operational functions
• Stockroom organization
• Some visual work
• Invite new employees and teach them the company's best practices