Chloee Collins-Joe
Torrance,USA
Summary
Dedicated customer service agent with proven abilities in effective communication and problem resolution and team player. Skilled in telephone etiquette and customer engagement, ensuring a positive experience for travelers and customers alike. I’m a driven individual with a focus on organizational skills and adherence to safety protocols. I’ve successfully assisted and cleared passenger inquiries and complaints thereby enhancing overall customer satisfaction and brand loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Hawaiian Airlines
Los Angeles, California
10.2021 - 09.2025
- Assisted customers with flight inquiries and reservation changes.
- Provided information about flight schedules and travel policies.
- Utilized computer systems for booking and customer account management.
- Answered incoming calls promptly and professionally within company standards.
- Resolved customer complaints using effective problem-solving techniques with fast problem solving
- Educated passengers on safety protocols during boarding procedures.
- Assisted passengers with check-in and boarding procedures efficiently.
- Handled customer inquiries and resolved issues in a timely manner.
- Managed luggage claims and coordinated with baggage services team and kept a organized station
- Utilized ticketing systems along with systems like Word and Microsoft Excel to process reservations and upgrades accurately.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Able to multitask at different stations such as gates, baggage, or counter check in systems
- Able to work with others well and be a team player
Sales Associate
ZARA
Torrance, CA
03.2020 - 10.2021
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers upon entering the store and provided assistance.
- Trained new staff on store procedures and customer interaction techniques. Got a along the everyone and worked with others as team player when it comes to morning shipment and other shifts
Education
High School Diploma -
West High School
TorranceSkills
Sabre/Amadeas ticketing system, Microsoft Word, Microsoft Excel,
Effective communication
Organizational skills
Telephone etiquette
Safety protocols and procedures
Customer service
Team player
Merchandise display and organization
Order processing
Brand representation and promotion
Backroom organization
Volunteer Experience
•Worked as a babysitter for 5 children, 3 different families from 01/19-03/20.
•Volunteered at Pasadena Animal Shelter during the Palisades fires
Timeline
Customer Service Agent
Hawaiian Airlines
10.2021 - 09.2025
Sales Associate
ZARA
03.2020 - 10.2021
High School Diploma -
West High School