Chloee Collins-Joe
Torrance,USA
Summary
Dedicated customer service agent with proven abilities in effective communication and problem resolution. Skilled in telephone etiquette and customer engagement, ensuring a positive experience for travelers and customers alike. I’m a driven individual with a focus on organizational skills and adherence to safety protocols. I’ve successfully assisted and cleared passenger inquiries and complaints thereby enhancing overall customer satisfaction and brand loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Hawaiian Airlines
Los Angeles, California
10.2021 - 09.2025
- Assisted customers with flight inquiries and reservation changes.
- Provided information about flight schedules and travel policies.
- Utilized computer systems for booking and customer account management.
- Answered incoming calls promptly and professionally within company standards.
- Resolved customer complaints using effective problem-solving techniques.
- Educated passengers on safety protocols during boarding procedures.
- Assisted passengers with check-in and boarding procedures efficiently.
- Handled customer inquiries and resolved issues in a timely manner.
- Managed luggage claims and coordinated with baggage services team.
- Utilized ticketing systems to process reservations and upgrades accurately.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
Sales Associate
ZARA
Torrance, CA
03.2020 - 10.2021
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers upon entering the store and provided assistance.
- Trained new staff on store procedures and customer interaction techniques.
Education
High School Diploma -
West High School
TorranceSkills
- Sabre/Amadeas ticketing system operation
- Effective communication
- Organizational skills
- Telephone etiquette
- Safety protocols and procedures
- Customer service
- Customer engagement
- Merchandise display and organization
- Order processing
- Brand representation and promotion
- Backroom organization
Volunteer Experience
•Worked as a babysitter for 5 children, 3 different families from 01/19-03/20.
•Volunteered at Pasadena Animal Shelter during the Palisades fires
Timeline
Customer Service Agent
Hawaiian Airlines
10.2021 - 09.2025
Sales Associate
ZARA
03.2020 - 10.2021
High School Diploma -
West High School