Chloee Somero
Starbucks
Boise,ID
7
years of professional experience
Experienced Supervisor leading team members. Assign tasks, train employees, provide feedback, mediate conflicts and implement company procedures. Excellent communication and listening skills. Knowledgeable in ingredients and the effects on the skin. Acne focused chemical peels and facials.
Work History
Barista and Community Lead
4 Years 8 Months- Interacted with customers positively during peak hours.
- Created a wide variety of hot and cold drinks correctly and consistently.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on an understanding of Starbucks's products.
- Listened carefully to customer requests and created personalized beverages and popular beverages found on social media.
- Stayed calm and upbeat in stressful situations.
- Brainstormed new ideas and decorated the store for events to get customer involvement.
Supervisor III
1 Year 2 Months- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Continued leadership skills by assisting upper management.
- Resolved conflicts between employees and customers.
- Fulfilled front desk duties such as answering the phone, voicemails, emails, account issues, greeting guests, completing signups, etc.
- Filed Damage Claims and followups with customers.
- Resolved minor equipment issues and recorded them into "FIIX".
- Furthered experience in handling peak hours.
- Sent out Nightly reports and balanced till totals.
- Closing and opening duties for the site.
- Volumetrics of chemicals and inserted data into Excel.
- Trained new and remaining employees.
Key Holder and Assistant Manager
4 Years 8 Months- Managed employees during shifts and trained new hires.
- Completed store opening and closing duties.
- Counted out cash drawers and balanced totals.
- Gave customers of all ages the magical experience of “being a kid in a candy store”.
- Scheduling staff and handling call- outs.
- Assistance in ordering and product inventory.
- Hiring and firing.
Education
High School Diploma
Licensed Esthetician - Esthetics
Skills
Business Development
Staff Management
Microsoft 365 and Excel
Customized Facials
Product and Ingredient Knowledge
Microdermabrasion Certified
Chemical Peels
Attention to detail
Timeline
Supervisor III
Bluebird Express Carwash
05.2023 - 07.2024Read More
Barista and Community Lead
Starbucks
10.2020 - 06.2025Read More
Key Holder and Assistant Manager
Cravins Candy Emporium
09.2018 - 05.2023Read More
Timberline High School
High School Diploma
Read More
Oliver Finley Academy
Licensed Esthetician from Esthetics
Read More