Hoa Thi Hien Ngo
Ho Chi Minh ,Vietnam
Summary
Experienced Sales and Business Development Specialist mastered in sales strategies and closing new sales. Disciplined collaborator focused on quickly mastering new roles and technologies to achieve positive results. Excellent customer focused skillset. Willing to work USA hours.
Overview
9
9
years of professional experience
Work History
Bilingual Business Development Specialist
InCorp Vietnam
01.2024 - Current
- Lead tracking, active follow up, and deal closing.
- Attend to well established events to hunt clients .
- Develop and execute initiatives that follow InCorp Vietnam industry focus and attract new clients.
- At times, ‘cold approach’ potential clients to complement marketing to existing clients, re-enter the conversation with former clients and contacts acquired through partners, events, and other marketing activities.
- Work closely with translation companies for client's documents in foreign languages to Vietnamese
- Cooperate with other service teams to provide solutions for clients, understand our capabilities and communicate them to current and potential clients
Senior Client Relationship Manager
DNBC Canada Financial LTD
01.2019 - 12.2023
- Proceed ins and outs of the DSBC Finance systems and policies
- Understand customers needs and develop plans to assist junior level
- Support Customers to open business banking account
- Build positive relationships with customers
- Managed a diverse portfolio of clients, ensuring timely responses to inquiries and concerns.
- Mentored junior team members, guiding their career progression while also benefiting from their fresh perspectives on client management techniques.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 40% increase in sales.
Shift Lead/ Manager Assistant
Peets Coffee
09.2015 - 12.2019
- Handle customer complaints using great and personable customer service skills.
- Handle cash and deposits using the proper accounting procedures and documentation.
- Work directly with the vendor to negotiate the deal and set the shipping/ supplies.
- Keep track with the inventory to make sure the service goes through completely.
- Schedule phone interviews and report background screening of new hires.
Education
Completed University Courses - Business Management
San Jose State University
San Jose, CA09.2019
Associate of Arts - Business Administration And Management
Illinois Eastern Community Colleges
Olney, IL01.2012
High School Diploma -
Marie Curie High School
Vietnam 01.2010
Skills
- Bilingual : English and Vietnamese
- Excellent computer skills, particularly in an use of Microsoft Office suite and Sales CRM systems (Hubspot, Zoho, and Odoo)
- Sales and business development specialist
- Strong sales presentation, ability to communicate technical and business concepts
- Work independently and as part of the team
- Management of multiple projects
- Creative and conceptual thinker, able to adopt innovative strategies for problem solving
- Confident communicator, Strategic closer, Trusted partner
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Business Development Specialist
InCorp Vietnam
01.2024 - Current
Senior Client Relationship Manager
DNBC Canada Financial LTD
01.2019 - 12.2023
Shift Lead/ Manager Assistant
Peets Coffee
09.2015 - 12.2019
Completed University Courses - Business Management
San Jose State University
Associate of Arts - Business Administration And Management
Illinois Eastern Community Colleges
High School Diploma -
Marie Curie High School
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