Summary
Overview
Work History
Education
Skills
Timeline
SPECIALIZED TRAINING & COURSES
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Chándal Jeffers

St. Thomas,Virgin Islands

Summary

Performance driven and detail-oriented financial professional with a strong foundation in operations, administrative systems, and team leadership. Seeking to transition into the Assistant Manager position at PenFed Credit Union, leveraging proven expertise in operational compliance, member experience optimization, financial auditing, and staff mentorship to drive branch success and meet organizational metrics.

Overview

13
13
years of professional experience

Work History

Branch Support Representative

Pentagon Federal Credit Union (PenFed)
St. Thomas, VI
10.2025 - Current
  • Deliver exceptional member service while managing advanced financial transactions, including loan processing, account originations/closures, and high-volume deposits.
  • Teller line operations, oversee vault balancing, audit drawer counts, and ensure strict adherence to internal controls and federal banking regulations.
  • Manage high-security branch cash logistics, including precise vault counts, automated teller machine (ATM) balancing/troubleshooting, and secure money shipment verification and tracking.
  • Serve as a key product expert, educating members on diverse financial services, excellent customer service and relations.
  • Collaborate cross-departmentally to resolve complex member issues, streamline operational workflows, and maintain pristine compliance audits.
  • Currently training in opening branch procedures.
  • Currently training in closing branch procedures.

Office/Accounts Manager

TSR Repair
St. Thomas, VI
01.2024 - Current
  • Managed the daily administrative and financial operations of an electrical contracting firm, establishing organized office systems.
  • Answered phone calls, replied to emails, and coordinated meetings to support efficient communication.
  • Scheduled and managed calendar for incoming Jobs
  • Created invoices for payment to ensure timely processing of financial transactions.
  • Process employee payroll
  • Order and track supplies. Manage business accounts
  • Prepared, verified, and issued accurate client invoices, monitored accounts receivable/payable, and processed vendor payments.
  • Acted as the primary point of contact for residential and commercial clients, coordinating project scheduling.

Host & Front-of-House Lead

St. Thomas Restaurant Group
St. Thomas, VI
06.2025 - 02.2026
  • Coordinate front-of-house logistics, manage digital reservation systems, and handle complex guest inquiries to secure positive brand positioning.
  • Analyze flow dynamics to efficiently allocate server workloads, ensuring optimized operation speeds and elevated customer satisfaction.
  • Secure financial accuracy across cash drawers and credit card point-of-sale (POS) system.

Driver / Guest Services Coordinator

Frenchman Reef Westin
St. Thomas, VI
01.2024 - 06.2025
  • Transportation & logistics, corporate itineraries with strict adherence to timing protocols.
  • Modeled premium brand standards in crisis management, luggage handling, and direct problem-solving for resort guests.

Clerical Assistant / School Crossing Guard

Virgin Islands Police Department
St. Thomas, VI
08.2015 - 03.2021
  • Executed high-level confidential clerical support for the IT Department, Traffic Bureau, and Firearms Bureau.
  • Audited applications, updated official database records, typed formal legal correspondences, and systematically maintained high-security numerical/alphabetical files.

Cashier & Till Auditor

Moe’s Fresh Market
St. Thomas, VI
10.2014 - 01.2016
  • Conducted rapid and precise point-of-sale transactions while systematically cross-checking financial summaries at shift closeout.

Medical Receptionist / Billing Clerk

Connor Dental Center
St. Thomas, VI
02.2013 - 03.2015
  • Maintained control of patient accounts through detailed dental coding, multi-carrier insurance billing, and structuring consumer payment plans.
  • Conducted rapid and precise point-of-sale transactions while systematically cross-checking financial summaries at shift closeout.
  • Closeout/balance of End of Day

Education

Undergraduate Certificate - Business Analytics

Southern New Hampshire University
Online

Charlotte Amalie High School
St. Thomas, VI
06-2013

Skills

  • Leadership & Branch Operations: Teller line, vault counts, dual-control counting/auditing, money shipment verification, conflict resolution
  • Financial Mastery: ATM management, loan processing, credit union software, invoicing, and accounts payable/receivable management, open/close account, money markets, credit cards, and IRAs
  • Analytics & Systems: Data reporting, trend analysis, Microsoft Office Suite (Word, Advanced Excel, PowerPoint, Publisher), and secure financial banking terminals, Salesforce, Penteller, Hogan, Encore
  • Advanced Administration: Multi-platform data entry, alphabetical/numerical high-security filing, documentation management, and vendor relations

Timeline

Branch Support Representative

Pentagon Federal Credit Union (PenFed)
10.2025 - Current

Host & Front-of-House Lead

St. Thomas Restaurant Group
06.2025 - 02.2026

Office/Accounts Manager

TSR Repair
01.2024 - Current

Driver / Guest Services Coordinator

Frenchman Reef Westin
01.2024 - 06.2025

Clerical Assistant / School Crossing Guard

Virgin Islands Police Department
08.2015 - 03.2021

Cashier & Till Auditor

Moe’s Fresh Market
10.2014 - 01.2016

Medical Receptionist / Billing Clerk

Connor Dental Center
02.2013 - 03.2015

Undergraduate Certificate - Business Analytics

Southern New Hampshire University

Charlotte Amalie High School

SPECIALIZED TRAINING & COURSES

  • Office Technology & Word Processing
  • Introduction to Business & Financial Accounting
  • Advanced Computer Applications & Information Management