CHONA DAY
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
MANAGER
K BROTHERS PRODUCTIONS, LLC
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Language Interpreter(English, Tagalog/Filipino)
Independent Contractor - Self Employed
10.2015 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Reviewed, edited and proofread translated documents for accuracy.
Quality Assurance Analyst/Admin Asst
San Antonio Retail Merchants Association (SARMA)
10.2013 - 08.2014
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Fixed identified issues to improve workflows.
Quality Analyst/Trainer, English Language
Personnel Concepts
11.2008 - 12.2011
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
Communications Specialist
Teleperformance USA
10.2005 - 08.2008
- Answered client queries and complaints to provide strong customer service.
- Conducted communication up-training to supervisors and agents of various accounts (Sprint Wireless, Verizon Wireless, Helio, Microsoft Zune, etc..).
- Monitored the agents' progress in terms of their communication competence and coach them when necessary Analyze communication-related data to determine communication trends of the operations.
- Handled Communication Training and evaluation for newly hired employees
Music Instructor
Sisters Of Mary School
03.2000 - 06.2001
- Provided support for musical and vocal audition preparation.
- Instructed students from first year to fourth year high school level in playing musical instruments which compose the Rondalla ensemble, reading sheet music and general music appreciation.
- Taught students to master instrument of choice during weekly lessons.
- Prepared students for school competitions for music by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
- Assessed student performance and provided constructive feedback to guide progress.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Gathered display materials and distributed programs for shows and performances.
Education
Master of Legal Studies - Legal Studies
Wayland Baptist University
San Antonio, TXBachelor of Applied Science - Justice Administration
Wayland Baptist University
San Antonio, TXMusic Education -
University of Santo Tomas
Manila, PhilippinesSkills
- Business Development
- Expense Tracking
- Business Administration
- Strategic Planning
- Policy Implementation
- Operations Management
- Performance Evaluations
- Customer Relationship Management (CRM)
- Team Leadership
- Verbal and Written Communication
- Schedule Preparation
- Process Improvement
- Decision Making
- Customer Relationship Management
- Emotional Intelligence
- Customer Service
- Teamwork and Collaboration
- Schedule Oversight
- Performance Tracking and Evaluation
- Interpersonal Relations
- Scheduling and Coordinating
- Good Judgment
- Onboarding and Orientation
- Documentation and Reporting
- Idea Development and Brainstorming
- Computer Skills
- Negotiation and Conflict Resolution
Work Preference
Work Type
Part TimeFull TimeContract WorkWork Location
RemoteImportant To Me
Company CultureCareer advancementFlexible work hoursWork from home optionTimeline
MANAGER
K BROTHERS PRODUCTIONS, LLC
04.2019 - Current
Language Interpreter(English, Tagalog/Filipino)
Independent Contractor - Self Employed
10.2015 - Current
Quality Assurance Analyst/Admin Asst
San Antonio Retail Merchants Association (SARMA)
10.2013 - 08.2014
Quality Analyst/Trainer, English Language
Personnel Concepts
11.2008 - 12.2011
Communications Specialist
Teleperformance USA
10.2005 - 08.2008
Music Instructor
Sisters Of Mary School
03.2000 - 06.2001
Master of Legal Studies - Legal Studies
Wayland Baptist University
Bachelor of Applied Science - Justice Administration
Wayland Baptist University
Music Education -
University of Santo Tomas
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