Chona C Villanueva
Seattle,WA
Summary
Dynamic and detail-oriented professional with a strong background in dietary services at Northwest Hospital Center. Proven ability in patient communication and meal planning, enhancing patient satisfaction through effective dietary education. Recognized for exceptional customer service and time management skills, ensuring timely meal delivery and fostering a collaborative kitchen environment.
Overview
12
12
years of professional experience
Work History
Dietary Unit Clerk
Northwest Hospital Center
09.2023 - Current
- Educated patients on the importance of following their prescribed diets, fostering better understanding of health goals.
- Facilitated smoother operations within the department through effective time management skills.
- Checked trays on tray line for accuracy, temperature and appearance.
- Ensured timely delivery of meals to patients, contributing to positive feedback from healthcare staff.
- Provided excellent customer service to patients and their families, addressing concerns or requests promptly and professionally.
Food Service Worker
Northwest Hospital Center
10.2017 - Current
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
Nursing Assistant
Columbia Lutheran Home
06.2018 - 03.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Dietary Aide
Columbia Lutheran Home
03.2018 - 06.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Food Runner
Patty's Eggnest
04.2013 - 05.2014
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
No Degree - Hotel, Motel, And Restaurant Management
UNIVERSITY OF PREPUTAL HELP LAS PINAS
PHILLIPPINESNo Degree - Nursing Assistant
NATI SCHOOL
Shoreline, WACAMELLA
LAS PINAS PHILIPPINES03-2000
Skills
- Patient communication
- Sanitation procedures
- Meal planning
- Allergen awareness
- Dietary assessment
- Food safety practices
- Customer service
- Problem-solving
- Time management
- Computer skills
- Team collaboration
- Food handling safety
- Food safety
- Kitchen organization
- Detail-oriented
- Teamwork and collaboration
- Reliability
- Excellent communication
- Multi-line phone system
Languages
English
Native or Bilingual
TAGALOG
Professional Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Playing Sports
- Running
- I like trying new recipes and food trends
- Cooking
- I enjoy cooking for friends and family gatherings
- Coding and Programming
Timeline
Dietary Unit Clerk
Northwest Hospital Center
09.2023 - Current
Nursing Assistant
Columbia Lutheran Home
06.2018 - 03.2020
Dietary Aide
Columbia Lutheran Home
03.2018 - 06.2018
Food Service Worker
Northwest Hospital Center
10.2017 - Current
Food Runner
Patty's Eggnest
04.2013 - 05.2014
No Degree - Hotel, Motel, And Restaurant Management
UNIVERSITY OF PREPUTAL HELP LAS PINAS
No Degree - Nursing Assistant
NATI SCHOOL
CAMELLA
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