CHONDA GOWIN
Toronto,OH
Summary
Dynamic customer service professional with extensive experience at Carepath, excelling in problem solving and effective communication. Proven track record in benefit verification and order tracking, ensuring timely delivery and accurate information. Adept at collaborating with teams to enhance service standards and improve patient outcomes in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carepath
Pittsburgh, PA
03.2023 - Current
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance service delivery standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Benefit Verification Specialist
ConnectiveRx
Pittsburgh, PA
12.2020 - 03.2022
- Verified patient benefits through multiple insurance platforms and databases.
- Collaborated with healthcare providers to gather necessary documentation for verifications.
- Reviewed and verified health insurance benefits for patients prior to their scheduled appointments.
Education
Medical Office Associate - Medical
Jefferson Community College
Steubenville05-1998
High School Diploma -
Edison North
Hammondsville05-1991
Skills
- Customer service
- Benefit verification
- Insurance documentation
- Problem solving
- Team collaboration
- Order tracking
- Product knowledge
- Effective communication
Certification
- Medical Office Associate
Timeline
Customer Service Representative
Carepath
03.2023 - Current
Benefit Verification Specialist
ConnectiveRx
12.2020 - 03.2022
Medical Office Associate - Medical
Jefferson Community College
High School Diploma -
Edison North
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