Chonita Johnson
Eastpointe,MI
Summary
Skilled medical office assistant focused on delivering exceptional customer service and resolving conflicts. Experienced in refining patient intake processes and ensuring compliance with healthcare standards. Committed to improving patient interactions and operational effectiveness.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Henry Ford Hospital
Grosse Pointe, Michigan
07.2018 - Current
- Streamlined patient intake and documentation processes for healthcare providers.
- Scheduled patient appointments while managing front desk operations efficiently.
- Ensured accuracy of electronic health records in compliance with regulations.
- Facilitated communication with patients to address medical needs and inquiries effectively.
- Trained new staff on office procedures and patient interaction protocols.
- Ensured a clean, organized, and welcoming reception area for patients and visitors.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Completed all required paperwork accurately before submission to ensure timely processing.
Medical Assistant
DMC Hart Hospital Orthopedic clinic
Detroit, Michigan
02.2017 - 07.2018
- Assisted with and performed medical procedures to support patient care
- Performed various tests in the examination and treatment of patients
- Coordinated effective communication between medical staff and patients to enhance service delivery.
- Maintained organized patient records in the electronic health record system.
- Performed clerical tasks such as filing, data entry, and managing correspondence.
- Managed routine stock tasks including inventory checks and restocking supplies. and monitoring/ ordering supplies
Medical Assistant
Sinai Grace Hospital
Detroit, Michigan
02.2015 - 02.2017
Education
Associate - General Studies
Wayne County Community College
Detroit, MI06-2023
Skills
- Records management
- Clinical support
- Infection control
- Crisis management
- Emergency management
- Office management
- Customer service
- Staff training
- Team collaboration
- Attention to detail
- Problem solving
- Problem solving
- Conflict de-escalation
Timeline
Medical Office Assistant
Henry Ford Hospital
07.2018 - Current
Medical Assistant
DMC Hart Hospital Orthopedic clinic
02.2017 - 07.2018
Medical Assistant
Sinai Grace Hospital
02.2015 - 02.2017
Associate - General Studies
Wayne County Community College