Choumate JeanPierre
Austin,TX
Summary
Professional Service Supervisor adept at Social Work, interviewing and training new volunteers. Ambitious and ethical with outstanding organizational, communication and time management skills. Committed to developing a dynamic work area where each team member feels appreciated and valued. Specialties Social Services, Case Management and Leadership.
Overview
22
22
years of professional experience
Work History
Victim Services Coordinator
Cedar Park Police Department
01.2022 - Current
- Provides emotional support in Crisis Intervention over the phone and in person.
- On call 24 hours a day for crisis intervention, counseling resources, shelter services and emergency financial assistance for crimes victims.
- Attends varies Multidisciplinary Teams meetings with community partners in other to find best resources and services for the victims/survivors.
- Supervised team of 5 volunteers and delegated duties and responsibilities to each member.
- Apply for Grant that will benefit the Victim Services Division.
- Provide supports to Officers, Detectives and work under the Special Victims Unit involving cases of domestic abuse, sexual assault and any other assaults.
- Continually assess staffing and training needs including creating a staff schedule that supports clients requirements
- On call 24/7 with officers/detectives to meet the police department needs
- Court accompaniment, help victims with community resources
- Be trauma inform and culturally diverse in other to support victims of trauma and Mental Health.
- Participate in proclamation for Domestic Awareness Month, Child Abuse and Tree and Angels.
- Assists when it comes to U-Visa and Victim Compensation
- Documents victim contacts and maintain daily records via different victim services systems, pull daily cases report meet and staff cases with law enforcement.
- Coordinate with community members and other agencies such as Hope Alliance, Braze, CAC maintain positive partnerships with all agencies within Williamson County.
Child Services Investigator Lead
Broward Sheriff's Office
03.2018 - 12.2021
- Investigate child abuse and child neglect
- Establishes working relations with the community and other governmental agencies.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Train and managing new employees
- Preparing court paperworks/intensive administrative and case notes
- Reviewed and analyzed violent crime reports to identify crime trends.
Social Services Case Manager
Department of Children and Family Services
01.2015 - 02.2018
- Verifying customer's information/ motivated to accomplish the need of the clientele
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Consulted with staff on resolution of complex service issues.
- Work with Diverse Populations
- Train new staff in ethnicity and stereotyping
- Provided hands-on and proactive leadership to community services staff.
Human Services Counselor III
Health Department
08.2013 - 01.2015
- Providing community services at the full performance level to individuals and their families by teaching and demonstrating principles and techniques of healthful living in schools and homes
- Assisting clients in given them resources and services within their community
- Providing direct social work and case management.
- Guided clients in developing skills or strategies for dealing with problems.
- Collected information about clients through interviews and observation.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
Education/ Student Counseling
City College
04.2012 - 06.2013
- Conducting interviews, guiding students in finding their career path
- Counseling and administrating, strong customer service skills
- Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal
- Conduct all activities in accordance with the highest ethical standards
- Adhere to all state, and federal accreditation and college rules and regulations regarding student recruitment
- Accurately and completely portray college educational programs, expected outcomes, student services, and financial consideration to students, parents and educators.
Student Recruitment Officer
MedVance Institute
03.2011 - 04.2012
- Recruiting
- Answer the admissions requires by direct leads
- Assist students and parents on the term of admission policies
- Hosting tours, planning orientation events, verifying state law and regulations
- Go over financial illegibility
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Do presentation in school and community events to recruits students
Recruiter Specialist
Spherion Staffing
12.2009 - 03.2011
- Participated in local job fairs and recruitment events for prospective hiring.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Do interviews/ book interviews/ Jobs posting
- Explained job duties, compensation and benefits to potential candidates.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Supported hiring efforts domestically and internationally.
- Advertised and promoted open positions using social media and digital marketing procedures.
Customer Service Specialist
C4 Direct Solutions, LLC
06.2006 - 12.2009
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features and recommendations to maximize client retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
JP Realty Corp
12.2004 - 02.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisting diverse population and proficiency in different cultures and languages.
- Made outbound calls to obtain account information.
Customer Service Representative
Target
03.2003 - 08.2003
- Check in-check out customers
- Provide feedback and great customer service to the clients
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor Degree - Management
counselingBBA - Business Administration And Management
American InterContinental University
Fort Lauderdale, FL11.2011
Skills
- Motivational Leadership/Clients Relations
- Strong public speaking, great motivation, desire to work with groups in the community that I serve
- Case planning and case management skills
- Experience professional with history of leadership, management, and providing services
- Visionary and results driven candidate with passion to serve the community
- Knowledge of Laws and regulations related the Victim Services Division
- Relationship building, ability to work with all sworn officers and local agencies employees
- Knowledge of criminal justice system and how obtain court notifications
- The rights of victims of crimes and safety planning
- Supervision & Leadership
Accomplishments
- Consistently maintained high customer satisfaction with victims/clients
- Intensive Leadership Training
- Mental Health Training
- Human Services Training
Additional Information
- Dynamic and result oriented professional with over 8 years of experience in office management, social services and recruiting. Trilingual candidate with a passion to serve the community while maintaining exceptional professional relationship with different agencies.
Languages
Spanish
Full Professional
French
Native or Bilingual
Timeline
Victim Services Coordinator
Cedar Park Police Department
01.2022 - Current
Child Services Investigator Lead
Broward Sheriff's Office
03.2018 - 12.2021
Social Services Case Manager
Department of Children and Family Services
01.2015 - 02.2018
Human Services Counselor III
Health Department
08.2013 - 01.2015
Education/ Student Counseling
City College
04.2012 - 06.2013
Student Recruitment Officer
MedVance Institute
03.2011 - 04.2012
Recruiter Specialist
Spherion Staffing
12.2009 - 03.2011
Customer Service Specialist
C4 Direct Solutions, LLC
06.2006 - 12.2009
Customer Service Representative
JP Realty Corp
12.2004 - 02.2006
Customer Service Representative
Target
03.2003 - 08.2003
Bachelor Degree - Management
BBA - Business Administration And Management
American InterContinental University
Similar Profiles
LARRY BONDLARRY BOND
Lieutenant, Special Operations at Cedar Park Police DepartmentLieutenant, Special Operations at Cedar Park Police Department
Michael BloodworthMichael Bloodworth
Professional Firefighter at Cedar Park Fire DepartmentProfessional Firefighter at Cedar Park Fire Department
Nathan SawyerNathan Sawyer
Investigator at Cedar Rapids Police DepartmentInvestigator at Cedar Rapids Police Department