Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Erjona Taci

The Bronx,NY

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Victim Services Coordinator

Prosecutor's Office
Gjirokaster, Albania
06.2019 - 06.2024
  • Facilitated referrals to community resources, such as counseling services, legal assistance, housing, medical care and other social services.
  • Monitored compliance with laws related to victim rights and confidentiality regulations.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Consulted with staff on resolution of complex service issues.

Call Operator

Albacall, Facile.it etc
Tirana, Albania
06.2015 - 06.2019
  • Responded promptly and professionally to customer inquiries, requests, and complaints.
  • Utilized problem-solving skills when responding to difficult customer inquiries or complaints.
  • Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
  • Developed strong relationships with customers through consistent communication via phone and email.
  • Assisted customers with product and service information, order placement, payment processing and account maintenance.
  • Monitored queues for incoming calls; managed overflow volume during peak periods.
  • Participated in training sessions designed to improve job knowledge and efficiency.

Education

Master of Science - International Relations

Universiteti Ismail Qemali
Vlore
01-2013

Skills

  • Stress Management
  • Data Collection
  • Case Management
  • Criminal Law
  • Policy analysis
  • Multicultural Sensitivity
  • Time management abilities
  • Adaptability
  • Problem-solving aptitude
  • Effective Communication
  • Attention to Detail
  • Problem-Solving
  • Interviewing skills
  • Service planning
  • Client meetings
  • Adaptability and Flexibility
  • Self Motivation
  • Teamwork and Collaboration
  • Patience and Tolerance
  • Professional Communication
  • Greeting customers
  • Telecommunications
  • Call Routing
  • Schedule Coordination
  • Call transfers
  • Computer Skills
  • Client Service
  • Problem Research and Resolution
  • Excellent Communication
  • Problem-solving abilities
  • Customer Support

Languages

English
Limited
Italian
Professional
Spanish
Elementary
Greek
Elementary
Albanian
Native/ Bilingual

Certification

  • Different trainings from OPDAT for the role of victim coordinator- Year 2019
  • Various trainings with non-governmental organizations in Albania on human rights, criminal law, etc. - Year 2010- ongoing
  • Lawyer's license- Year 2016
  • Certificte of participation for attending 15 hours of lectures and seminars in American Criminal Law. This program was conducted by the Fulbright Specialist Judge Stephen Czuleger from the Superior Court of Los Angeles, Sposored by the U.S. Department of State.

Topics Inclides:

Overview of criminal juridictions of State and Federal courts, agencies that investigate and prosecute defendats right to counsel in criminal prosecutions, methods utilized for acquiring for evidence, overview of particular types of criminal laws incliding laws inciding fraud, money laundering, tax offenses, corruption, and racketeering indipendence of judiciary.

Affiliations

  • I read books, mostly novels, as well as I like to read different parts in foreign languages to improve my knowledge
  • I like to drow and colour ect

Timeline

Victim Services Coordinator

Prosecutor's Office
06.2019 - 06.2024

Call Operator

Albacall, Facile.it etc
06.2015 - 06.2019

Master of Science - International Relations

Universiteti Ismail Qemali

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Erjona Taci